After-Sales Field Service Technician

Job Title: After-Sales Field Service Technician

Department: New Jersey Branch

Reports To: Mike Wang

Job Type: Full-Time Onsite, Salaried Exempt

Position Summary

The Service Technician is a key member of the Hangcha Customer Care Team, responsible for providing hands-on technical support, repair expertise, and exceptional customer service to locally assigned companies and businesses. This position requires strong knowledge in electrical systems, lithium-ion battery technology, and general forklift operation, along with experience diagnosing and repairing battery-powered, diesel, and other heavy industrial equipment.

The Service Technician will be working onsite at the HCFA office in East Brunswick, NJ and will be dispatched to our customer locations in the Philadelphia, PA areas and locally in New Jersey. The Service Technician provides technical solutions for equipment issues, manages quality concerns, and acts as a liaison between the customer and the Hangcha Internal Teams. The Service Technician also supports internal departments such as Parts, Warranty, and PDI, ensuring seamless communication, accurate reporting, and timely issue resolution. This role may include occasional after-hours phone support to meet customer needs. This position also operates on an on-call if needed basis Saturdays due to some customers operations.

Key Responsibilities

• Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, with a focus on battery-operated and lithium-ion equipment.
• Troubleshoot and repair diesel and heavy-equipment components as required.
• Provide technical expertise and support on all Hangcha equipment types — LP, Gas, Diesel, and Electrical/Lithium-Ion systems.
• Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities.
• Collaborate with Senior Service Representatives, HCFA Management, and cross-functional departments to ensure timely and accurate communication of issues and resolutions.
• Assist with product and quality investigations, including identifying root causes and recommending corrective actions.
• Support warranty and parts processes by communicating field data and component feedback.
• Ensure compliance with all OSHA and company safety standards, identifying opportunities for improved technician safety practices.
• Participate in assigned technical training sessions to maintain product expertise.
• Provide after-hours phone support as required by the assigned national account.
• Perform other related duties as assigned by management.
  
  
  

Required Qualifications

• Associate degree or technical certification in a related field, or equivalent hands-on experience.
• 3-5 years of technical field experience with forklifts or mobile industrial equipment.
• Bilingual fluency verbal and written in Spanish and English
• Strong proficiency in electrical diagnostics, particularly with lithium-ion batteries, chargers, and control systems.
• Experience with diesel engines, hydraulics, and mechanical systems preferred.
• Ability to read and interpret electrical schematics and mechanical diagrams.
• Must hold a current forklift certification or be able to obtain one upon hire.
• Valid driver’s license with a clean driving record.
• Must represent HCFA professionally and demonstrate strong interpersonal communication skills.
• Automotive-only experience does not qualify for this position.
  
  
  

Core Competencies

• Expertise in diagnosing and repairing electrical, hydraulic, and mechanical systems.
• Strong knowledge of battery and charger technology, including lithium-ion systems.
• Ability to work safely and adhere to company and regulatory standards.
• Excellent verbal and written communication skills.
• High attention to detail with strong organization and documentation habits.
• Strong critical thinking, problem-solving, and decision-making skills.
• Proven ability to prioritize multiple tasks and manage time effectively.
• Collaborative, team-oriented mindset with a strong customer service focus.
• Proficient in Microsoft Office and cloud-based platforms for reporting and documentation.
  
  
  

Work Schedule:

Monday through Friday 8:00am-5:00pm ET

Saturday (On call as needed)

Compensation & Benefits

• Salary Range: $60,000 annually (based on experience and qualifications)
• Benefits Include:
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
  

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.