What are the responsibilities and job description for the Senior Software Support Analyst position at HBPad?
Pritchard & Abbott is seeking a Senior Software Support Analyst to join their IT department, ideal for a problem-solver with strong SQL skills and expertise in property tax processes, including familiarity with CAMA or tax solutions. The role involves leading legislative change implementations, managing support tickets, collaborating with development teams to test and track bugs, drafting release notes and client documentation, and maintaining Crystal Reports for Texas Property Tax Division forms. Candidates should bring advanced technical proficiency in website management and application support, strong SQL skills, clear communication abilities, problem-solving aptitude, and knowledge of mass appraisal processes, real estate, or property tax. Required qualifications include RPA, RTA, or CTA certification (or equivalent experience), 5 years of relevant support experience, and a high school diploma (bachelor’s preferred), with hands-on experience in SQL, data management, CAMA software, or Crystal Reports a plus. The position is full-time, offers remote or hybrid work in Texas, pays $67,500–$70,000 annually, and includes benefits such as employer-paid medical insurance, 401(k) with match, ESOP participation, 11 paid holidays, 10 vacation days, and 10 sick days.
Salary : $67,500 - $70,000