What are the responsibilities and job description for the Logistics Operations Specialist position at HBL?
Description
Location: Omaha, NE (hybrid: office home) | Schedule: Friday–Sunday (~38 hrs/week)
Hill Bros Logistics is looking for a reliable and motivated Logistics Operations Specialist to support our operations and keep freight moving during weekend hours. This unique hybrid role blends customer service, brokerage coordination, and account support with both in-office and home-based responsibilities.
The right candidate will be eager to learn multiple aspects of logistics or grow their existing knowledge base, gaining a well-rounded understanding of how Hill Bros delivers for our customers. During your first 90 days, you’ll rotate through training with our Customer Service Representatives (CSRs), Capacity Coordinators (CCs), and Account Managers (AMs) to build confidence in supporting weekend operations.
What You’ll Do
- Monitor weekend freight flow and performance metrics.
- Serve as the primary weekend contact for major accounts, addressing urgent needs and escalations.
- Communicate with customers, drivers, and carriers regarding pick-ups, deliveries, and service updates.
- Enter and maintain accurate load and customer information in the system.
- Troubleshoot and resolve service-related issues in real time.
- Coordinate with 3PL carriers to assign available freight as needed.
- Support general weekend flow by ensuring strong communication between all parties.
- Provide a concise end-of-weekend report to the HBL leadership team.
- Build cross-functional knowledge by shadowing and learning from CSRs, CCs, and AMs during office hours.
Requirements
Schedule (Approx. 38 hrs/week)
Friday: 12:00 PM – 5:00 PM (in office), then 5:00 PM – 12:00 AM (home office)
Saturday: 10:00 AM – 12:00 PM (in office), then 12:00 PM – 10:00 PM (home office)
Sunday: 8:00 AM - 10:00PM: Morning check-in on performance numbers, then largely “on-call” depending on workload; required to provide an end-of-weekend report.
This position covers weekends only. Holidays are required.
What We’re Looking For
- Strong customer service and communication skills.
- Ability to manage relationships with customers, including major accounts, with professionalism and urgency.
- Problem-solver with attention to detail and follow-through.
- Ability to work independently, manage priorities, and make real-time decisions.
- Tech-savvy and comfortable working from both office and home environments.
- Logistics, transportation, brokerage, or account management experience preferred but not required — training provided.
- A team player who lives our values: Tradition, Relentless, Adaptable, We Not Me, Spirit of Service, and Forward-Thinking.
Why Hill Bros Logistics?
At Hill Bros, our purpose is building relationships while delivering opportunities, mile after mile. We’re a values-driven company that invests in our people, encourages growth, and works as one team to deliver outstanding service. Joining the logistics team means becoming part of a company with a strong tradition, a will to win, and a commitment to teamwork and adaptability.
Ready to be the weekend go-to for keeping freight and customer relationships on track?
Apply today to become a Logistics Operations Specialist at Hill Bros Logistics.