What are the responsibilities and job description for the Tier 1/2 IT SharePoint Support Specialist position at Hazen and Sawyer?
Hazen and Sawyer is seeking a Tier 1/2 SharePoint Support Specialist. To effectively support operations within the Eastern Time Zone, this position will be based at one of the following Hazen and Sawyer offices: New York City, Raleigh, NC, Cincinnati, OH, or Hollywood, FL.
Why Hazen and Sawyer:
- Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
- Our work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management.
- We foster a work environment low on bureaucracy and high in creativity.
- We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
- We currently have over 2,000 employees in 80 offices throughout the United States, Latin America, Canada, and the UK.
- A flexible hybrid work schedule supports today's busy professionals.
Key Responsibilities:
- SharePoint Help Desk Support
- Provide support and troubleshooting of complicated SharePoint issues on the Help Desk.
- Providehigh-levelcustomer services consistent with IT best practices.
- Assist with evaluating new SharePoint features and initiatives.
- Information Architecture
- Create and review new sites and their configuration.
- Manage permissions and sharing of information for both internal and external users.
- Upkeep of content services such as Site Content Types, Site Columns, and Term store.
- Aid in the migration of content into SharePoint Online.
- Governance and Monitoring
- Monitor SharePoint usage, storage, activities reports.
- Assist in the preparation and implementation of policies, procedures, and standards.
- Develop documentation for new and existing workflows.
Occasional travel may be required as needed.
Required Qualifications:
- BS/BA degree in the field of computers
- Minimum of 3-5 years working IT support
- Deep knowledge of Microsoft 365 (SharePoint, Teams, OneDrive)
- Familiarity with Azure Entra ID
Preferred Qualifications:
- Experience working with Content Management Systems
- Experience in Active Directory
- Working knowledge of the Open System Interconnection (OSI) model
- Ability to diagnose problems and provide support for a wide range of applications
What We Offer:
- Comprehensive health benefits (medical, dental, vision, and prescription plans)
- Pre-tax flexible spending plans for medical, dependent care, and transportation
- Short and long-term disability, and employer paid life insurance
- Paid holidays, floating holidays, and paid time off (PTO)
- Employer-contributed 401(k) plan and additional financial planning support
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
- Starting pay range for this position depends on skills, experience, education and geographical location