Help Desk Analyst

Position: Help Desk Analyst

Schedule: Full-time, Days (Monday-Friday)

Responsible for supporting end users at Haywood Regional Medical Center.

Your experience matters

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Help Desk Analyst joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

The IT department at Haywood Regional Medical Center provides critical support to the facility, ensuring seamless operation of clinical and administrative systems. The team manages software and hardware troubleshooting, EMR upgrades, workflow optimization, and coordinates technology needs for new practice setups and relocations. Their work is essential to maintaining efficient, secure, and responsive healthcare delivery.

How you’ll contribute

A Help Desk Analyst who excels in this role:

• Involvement in identifying and implementing new workflows, able to manage and participate in multiple site installations at once, participate in EMR upgrades, new functionality, documentation, testing.

• Provide support to end users to triage, troubleshoot and resolve issues with software and hardware.

• Support Tickets: Document, work and resolve support tickets submitted.

• Resolves Client Calls. Answer clients’ questions concerning application usage (i.e. Athena Health, Paragon Applications, Medical Records, Microsoft Office products, etc.), and hardware issues (i.e., Printer and PC).

• Routes Client Issues.

• Prepare Reports. Prepare detail and summary reports on each week and month reflecting number of calls received, number resolved, number open (by area and total) and analysis of date and time calls received.

• Rounding Schedule.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center

What we’re looking for
Applicants should have an associate's degree and two years’ experience or equivalent combination of education and five years of experience. Additional requirements include:

• Previous healthcare experience desirable.

• Must have the ability to interact in an effective manner with clients in a complex environment.

• Must have the ability to communicate and interact with different levels of management, with Information Technology (IT) personnel, and with all departmental clients.

• Must have the ability to coordinate with vendors for resolutions to problems.

• The analyst must be able to handle high pressure situations.

• Job requires good verbal and written communication skills.

• Sits and walks intermittently throughout the day and will often be required to bend, reach, stoop and lift computer equipment, i.e., printers, CRT's, CPU's, boxes of paper, etc., in excess of 30 pounds.

• Must be able to work in a deadline-oriented environment with moderate to high stress levels.

More about Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an “A” hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.

EEOC Statement

“Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees.”

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.