What are the responsibilities and job description for the Toxaway Member Service Representative I position at Haywood Electric Membership?
Objectives of the position include:
- To provide courteous, professional, and prompt assistance to the general public and member-owners desiring electric service connections and disconnections, information, explanations, or assistance in a manner that demonstrates a desire and willingness to consistently provide high-quality member experience.
- To promote the services of the Cooperative and their use by the membership.
High school graduate or equivalent required. Associate Degree in Business Administration or related field preferred. Two years of experience in a customer service and/or public relations function, is preferred.
Candidate must be able to:
- Read, write, speak and understand spoken English. With particularly good skills in listening, negotiating, and conflict resolution.
- Multitask in a fast-paced environment and meet deadlines.
- Perform very detailed work with a high degree of accuracy.
- Use computer hardware and software (Windows OS) to the degree necessary to perform the requirements of the position.
- Obtain and retain a N.C. Notary Public license.
- Effectively utilize the two‑way radio.
- Apply general math and cash handling skills.
- Maintain a valid NC Driver’s License, be insurable, and be able to operate a motorized vehicle without assistance. Regular schedule is Monday-Friday 8:00 a.m.-5:00 p.m.; subject to change as business needs require. Candidate must live within 30 miles of the Cooperative’s Lake Toxaway Office (298 Blue Ridge Rd. Lake Toxaway, NC).