What are the responsibilities and job description for the Network Engineer position at Haystack?
We are partnering with a global financial institution that provides innovative banking and financial services solutions worldwide. This organization is at the forefront of digital transformation, leveraging cutting-edge technology to deliver secure and efficient operations for its vast client base.
The Role
The Role
- Provide L3 support for the Copilot Studio platform, agents, and integrations
- Own the incident lifecycle from triage to resolution, coordinating with various teams
- Manage environment provisioning requests and associated intake processes
- Monitor agent performance, usage, and reliability using Azure tools and Copilot Studio analytics
- Assist developers with troubleshooting agent issues, connectors, and platform constraints
- Enforce governance standards for agents, connectors, and data access, supporting the end-to-end agent lifecycle
- Strong knowledge of Copilot Studio / Power Platform
- Good experience with Azure (IAM, monitoring, platform services)
- Understanding of APIs & connectors (REST, custom connectors)
- Experience with monitoring tools like Azure Application Insights and Copilot Studio Analytics
- Familiarity with Microsoft Defender / Purview and basic scripting (PowerShell / Python preferred)
- Exposure to AI/ML or conversational AI platforms, and experience with ServiceNow
- Opportunity to work with a leading global financial institution
- Engage in critical operations support for an advanced AI platform
- Collaborative environment focused on continuous improvement
- Competitive hourly compensation
Salary : $58 - $66