Desktop Support Analyst

A leading e-commerce organization is seeking a dedicated professional to ensure seamless technology experiences for their growing team. This company is at the forefront of digital retail, constantly innovating to provide cutting-edge solutions and an exceptional online customer journey.

The Role

• Image, configure, and deploy laptops and other end-user devices for new and existing employees.
• Provide Tier 1/Tier 2 desktop and end-user support for hardware, software, operating system, and access-related issues.
• Manage and troubleshoot Windows devices through Microsoft Intune and support user accounts within Microsoft Entra ID.
• Troubleshoot Windows OS issues and maintain a consistent end-user computing environment.
• Manage incoming support requests through a ticketing system, including documentation and escalation.
• Assist with device inventory, lifecycle management, replacements, and equipment returns.
  
  

What You'll Need

• Hands-on experience with Microsoft Intune for device management, configuration, and troubleshooting.
• Experience supporting user accounts, access, authentication, and permissions within Microsoft Entra ID.
• Strong experience troubleshooting and supporting Windows-based laptops and desktops.
• Proven experience with laptop imaging, setup, deployment, and decommissioning.
• Experience providing end-user support through a ticketing system.
• Excellent problem-solving skills and the ability to work collaboratively with other IT teams.
  
  

What's On Offer

• Opportunity to support a fast-paced e-commerce environment.
• Engage in critical end-user support across the employee lifecycle.
• Work on a short-term contract with potential for extension.
• Competitive hourly pay rate.
  
  

Apply via Haystack today!