Hardware/End-User Support Specialist

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Hardware/End-User Support Specialist in Hornell, NY.

Skills & Requirements

• Experience in SNOW (Service Now) ticketing system preferred

• Management of assigned queue autonomously required

• Stock management: responsible for the physical stock: Accuracy between SNOW and Physical Stock Spreadsheet, validate and follow up missing PC’s. The deployment and recovery of PC’s at local site and assigned Depot sites. Ensure that all assets are kept in a locked secure location.

• “Front Line” for IT End-User Support

• Hardware deployment and refresh

• Hardware break-fix

• Supplier to work with Alstom local ops organization for prioritization of issues at site level

• Provide “Hands and Eyes” support and services, at Customer facilities

• Provide equipment and depot services from select sites

• Meet or exceed contractually agreed upon Service Level Agreements (SLAs)

• Maintain and improve desk-side service/support levels

• Maintain and improve End-User productivity

• Improve End-User satisfaction

• Reception and support of any third party companies like hardware suppliers or maintenance and aftersales support providers including but not limited to local network equipment, servers, printers, computers.

• On-boarding: delivery of corporate IT assets (PC, phones, tablets, etc.), applications and systems access play a significant part of the on boarding process. The On-Site Support agents play an important role in order to ensure a seamless and high quality integration of new employees. The ultimate objective being to ensure a high satisfaction of the user

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.

We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.