Digital Content Strategist

Digital Content Strategist – Contract – Burbank, CA – $60.00 - $74.46/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Digital Content Strategist in Burbank, CA

Role Description

The Digital Experience Specialist is responsible for managing the transition and creation of digital content between multiple platforms, with a primary focus on migrating content from SharePoint to ServiceNow. This role emphasizes content strategy, development, and optimization to ensure seamless, engaging, and accessible digital experiences for internal stakeholders.

• Lead the migration of intranet content and team sites from SharePoint to ServiceNow, ensuring consistency, usability, and compliance with brand and accessibility standards.

• Collaborate with Communications, Legal Operations, HR, IT, and other business units to gather requirements, define content strategies, and implement digital solutions.

• In partnership with Legal, and Communications, design and maintain intuitive, user-centered layouts and navigation structures in ServiceNow’s Employee Center or equivalent portals.

• Develop and manage digital content, including landing pages, knowledge articles, and targeted communications.

• Support change management and training efforts by creating documentation, guided tours, and communication plans for new digital features or transitions.

• Ensure compliance with data privacy, accessibility (WCAG), and corporate governance standards.

• In partnership with Business Analyst and PM, coordinate UAT with stakeholders

Skills & Requirements

• Bachelor’s degree in Communications, Digital Media, UX Design, Information Systems, or a related field.

• 3 years of experience in digital content management, intranet administration, or digital communications.

• Hands-on experience with SharePoint (required), ServiceNow a plus (specifically Employee Center or Knowledge Management modules).

• Strong understanding of UX principles, content strategy, and digital accessibility.

• Excellent written and verbal communication skills with a keen eye for detail.

• Proficiency in HTML/CSS and familiarity with design systems or UI builders is a plus.

• Experience with enterprise change management or organizational communications.

• Familiarity with agile methodologies and digital project management tools (e.g., Jira, Trello).

• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.

We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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