Customer Care Advocate

Customer Care Advocate – Contract – Warwick, RI – $20.00 - $20.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our client is seeking a Customer Care Advocate in Warwick, RI.

Role Description

• Communicate with customers via telephone using strong communication skills. Active listening, and empathy.

• Drive solutions that best meet the customer’s needs.

• Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.

• Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.

• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.

• Support special product and/or service campaigns as needed, or as requested by the customer.

• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.

• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Skills & Requirements

• Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.

• Must live within one hour commute of Warwick, RI building.

• Experience navigating multiple screens while delivering good customer experience.

Logistics

• Live within a commutable distance to a Office for business reasons (monthly events, training, meetings).

• Training will be in-office for a designated duration. No time off can be taken during training and nesting period. Must adhere to strict start/end times.

• After training, the job is performed primarily virtually with required monthly in office days based on business needs.

• Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.

• Able to work in a stationary position 75% of time.

Skillsets & Proficiencies

• Strong computer/keyboard skills as well as analytical and problem-solving skills

• Quickly grasps information and efficiently solves verbal challenges with strategic thinking.

• Communicates complex verbal and written concepts with ease.

Customer Centric

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

• Professionally demonstrate empathy to others.

What Can Give You an Edge (Additional Skills)

• Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.

• High School diploma, GED, some college experience, trade, or professional certification.

• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

• Strong computer/keyboard skills as well as analytical and trouble shooting skills.

• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.