What are the responsibilities and job description for the Customer Care Advocate position at Hays?
Essential Business Experience and Technical Skills
Required:
• New hires should live a commutable distance from the site the role is posted in (Oriskany, NY).
• High School Diploma or GED equivalent.
• 1 year of experience in customer service customer (includes call center, retail, and restaurants).
• Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
• Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
Preferred:
• Prior Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife.
• Previous experience with Salesforce is a plus.
Salary : $18 - $20