What are the responsibilities and job description for the Electrical Field Operations Manager position at Hays Electrical Services?
Job Description – Field Operations Manager (FOM)
Position Overview
The Field Operations Manager (FOM) is responsible for overseeing day-to-day field execution across multiple multifamily projects. The FOM ensures project success by driving labor productivity, enforcing QA/QC standards, managing General Superintendents and specialized field roles, and ensuring alignment with company KPIs, WIGs, and operational goals. This role acts as the bridge between Field Operations and Executive Leadership, translating strategy into measurable results in the field.
Key Responsibilities
Leadership & Oversight
Required Skills & Competencies
Qualifications
Reporting Structure
Key Performance Indicators (KPIs)
The success of the Field Operations Manager will be measured against the following KPIs:
Position Overview
The Field Operations Manager (FOM) is responsible for overseeing day-to-day field execution across multiple multifamily projects. The FOM ensures project success by driving labor productivity, enforcing QA/QC standards, managing General Superintendents and specialized field roles, and ensuring alignment with company KPIs, WIGs, and operational goals. This role acts as the bridge between Field Operations and Executive Leadership, translating strategy into measurable results in the field.
Leadership & Oversight
- Directly manage General Superintendents, Superintendents, and support staff.
- Mentor and coach field leaders to ensure consistent execution and professional growth.
- Drive accountability across field teams using dashboards, trackers, and scoreboards.
- Responsible for hiring, onboarding, development, and termination of field leadership positions in alignment with company policy and culture standards.
- Implement and monitor the Labor Plan, Labor Plan Tracker, and WIP tracking across projects.
- Ensure effective use of tools: Procore/Trimble (QA/QC, observations, submittals), Open Space and Bluebeam (markups).
- Oversee manpower planning and allocation across regions to meet schedule demands.
- Forecast short-term and long-term labor needs based on backlog, awarded projects, and schedule projections.
- Coordinate project startup and closeout processes, ensuring compliance with Hays Electrical standards, Project Specifications, and Best Practices.
- Play a key role in identifying risks, means, and methods in project kick-off meetings.
- Enforce QA/QC standards through scheduled field audits and Superintendent oversight.
- Support safety initiatives in collaboration with the Safety Department, ensuring adherence to OSHA and Hays policies.
- Ensure projects meet contractual requirements, specifications, and local/state electrical codes.
- Monitor project KPIs, including productivity, labor efficiency, schedule, and cost vs. budget performance. Collaborate with PMs as needed to formulate mitigation plans.
- Support stakeholders with reporting in Weekly Alignment Meetings.
- Serve as primary liaison between Executive Leadership and field operations.
- Promote Hays Electrical’s core values and cultural initiatives (Excellence, Safety, Drive, Communication, Client Focus).
- Drive consistent implementation of companywide initiatives (Bootcamps, Trailblazer program, idea submissions).
- Strong leadership and coaching ability for managing field teams across multiple states.
- Deep knowledge of multifamily and commercial electrical systems and construction sequencing.
- Proficiency in Procore, Bluebeam, Microsoft Office.
- Data-driven decision making, with strong ability to forecast and allocate manpower.
- Excellent communication and conflict-resolution skills with both internal teams and external partners (GCs, subs, vendors).
- High level of organizational discipline and ability to manage multiple priorities under tight deadlines.
- 10 years of experience in electrical construction, with at least 5 in a leadership/supervisory capacity.
- Proven track record managing large-scale multifamily and commercial projects ($15M electrical scope).
- Master Electrician or Journeyman license (preferred, not required).
- Strong financial acumen with labor/cost management experience.
- Experience in labor forecasting and workforce planning across multiple concurrent projects.
- Willingness to travel as needed
- Reports to: Director of Field Operations (DFO)
- Direct Reports: General Superintendents, Superintendents
- Decision-Making Authority: Hiring, promotion, reassignment, and termination of field operations personnel in alignment with company policies.
The success of the Field Operations Manager will be measured against the following KPIs:
- Labor Productivity & Forecasting
- Maintain labor performance within ±5% of budgeted hours.
- Labor forecasting accuracy (forecasted vs. actual manpower) within ±10%.
- Schedule Performance
- 92% of projects meet or exceed FOM milestone schedule dates in alignment with project schedule
- On-time completion of project startups and closeouts.
- Quality & Compliance
- QA/QC audit pass rate (target: 92% compliance).
- Reduction of repeat punch-list items across projects.
- Safety
- Total Recordable Incident Rate (TRIR) below industry average or company goals
- 92% of field audits completed per schedule (target: 100%).
- Financial & Reporting
- Accuracy of weekly WIP reporting vs. actuals (target: 95% alignment).
- 92% of projects maintaining gross margin within ±2% of forecast.
- Team Development & Culture
- Retention rate increase of field leadership (Foremen, Supers, GSs).
- Participation and development of Bootcamps, alignment meetings, and training programs.
- Number of team-submitted ideas or improvements (Trailblazer program participation).
