What are the responsibilities and job description for the PROPERTY MANAGER _ RESIDENTIAL AND COMMERCIAL position at Haynes Group?
Property Manager
Position Summary
We are seeking an experienced, highly motivated Property Manager to oversee the daily operations, tenant relations, financial performance, and overall success of a portfolio that includes luxury residential apartments and premium commercial space located at Quarry Walk in Oxford which includes 166 apartments and growing! The ideal candidate is detail-oriented, client-focused, and capable of managing the unique demands of residential tenants as well as commercial business operators.
Key Responsibilities
Operational Management
- Oversee all day-to-day property operations, ensuring excellence in building maintenance, cleanliness, and security.
- Supervise on-site staff including leasing agents, and maintenance team.
- Implement and maintain policies and procedures to uphold luxury brand standards across all properties.
- Coordinate regular inspections and preventative maintenance schedule with the superintendent of facilities.
Tenant & Client Relations
- Serve as the primary point of contact for all resident inquiries and concerns.
- Foster strong relationships with tenants to ensure high satisfaction and retention.
- Enforce lease terms while providing exceptional service, balancing both hospitality and property performance needs.
- Handle tenant onboarding and move-out processes efficiently and professionally.
- Arrange tenant activities periodically to foster a welcoming and community environment.
Leasing & Marketing
- Support leasing strategies to maintain high occupancy levels for both residential and commercial units.
- Collaborate with leasing agent and team to promote available units through marketing channels and campaigns.
- Conduct showings for prospective tenants and negotiate lease agreements.
Financial & Administrative
- Prepare, manage, and report on annual operating budgets, capital expenditures, and rent collections.
- Analyze financial performance, track KPIs, and implement cost control initiatives.
- Approve vendor invoices, maintain accurate property records, and generate regular reports for ownership or asset management teams.
- Ensure compliance with all local, state, and federal laws and regulations.
Vendor & Contract Management
- Source, negotiate, and manage service contracts for cleaning, landscaping, security, etc.
- Ensure vendors meet the quality standards expected in a luxury property environment.
Qualifications
- Bachelor’s degree in business, Real Estate, or related field (preferred).
- Minimum 5 years of property management experience, with at least 2 years in luxury multifamily space.
- Strong understanding of building systems, lease administration, and financial reporting.
- Experience with property management software. AppFolio a plus.
- Exceptional customer service and interpersonal skills.
- Ability to multitask, solve problems independently, and maintain composure in a fast-paced environment.
- CPM, CAM, or RPA designation a plus.
Benefits & Perks
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
Join our team and play a pivotal role in managing some of the most prestigious properties in the region, where your attention to detail and leadership will directly impact on the tenant experience and asset performance.