What are the responsibilities and job description for the COORDINATOR, GUEST SERVICES- The Dump Luxe Outlet Tempe, AZ position at HAYNES FURNITURE COMPANY INCORPORATED?
Provide exceptional service and support to guests from point of sale through delivery and post-delivery resolution, while protecting store profitability. Serve as a professional brand ambassador for both internal and external customers.
Key Responsibilities
- Confirm deliveries at point of sale and complete the delivery confirmation process.
- Audit, scan, and upload all required documentation (sales orders, finance paperwork, store closing reports) into secure systems with accuracy.
- Open, schedule, and manage service orders, including collecting required details, photos, and documentation for Customer Service review.
- Conduct proactive delivery and service confirmation calls with guests prior to scheduled appointments.
- Process approved even exchanges, warranty claims, return authorizations, credit memos, and required supporting documentation.
- Schedule deliveries and customer pickups efficiently.
- Manage inbound and outbound customer communications with professionalism, resolve inquiries, identifying missed opportunities, and providing clear, accurate information to ensure high-quality service experience.
- Assist customers with orders, process credit card payments, and complete daily cash balancing.
- Troubleshoot issues such as damage, incorrect, or mis-entered orders, partnering with store leadership to resolve issues in the most profitable manner.
- Demonstrate professionalism, adaptability, teamwork, and a strong work ethic.
- Maintain flexibility in scheduling and availability based on business needs-weekends required.