Operations Process Supervisor

Position Summary: 

The Operations Process Supervisor is responsible for analyzing, designing, and optimizing warehouse processes to improve operational efficiency and achieve organizational goals. This role focuses on identifying areas for process improvement, implementing best practices, and working with cross-functional teams to streamline warehouse operations. The Operations Process Supervisor plays a critical role in driving continuous improvement efforts. 

Essential Duties and Responsibilities: 

• Analyze and evaluate current operational processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Collaborate with operation stakeholders to map workflows and design optimized processes that enhance efficiency, reduce costs, and improve overall performance.
• Develop and maintain process documentation, including flowcharts, standard operating procedures (SOPs), manuals, and training materials, ensuring consistency and accessibility.
• Lead process improvement initiatives (e.g., Lean, Six Sigma, TQM) to drive operational excellence and align with business objectives.
• Monitor the performance of implemented processes using key performance indicators (KPIs), addressing issues and making necessary adjustments.
• Facilitate training sessions and workshops to educate employees on new processes, ensuring smooth transitions and compliance.
• Act as a liaison between business units, IT, and other teams to align technology solutions with business needs and ensure effective implementation.
• Conduct regular process reviews to identify areas for continuous improvement and drive the standardization of processes across sites and shifts.
• Develop audit sheets to ensure process accuracy, compliance, and alignment with established procedures.
• Collaborate with Learning & Development and Audit teams to ensure effective training, compliance, and process excellence.
• Provide insights and recommendations to leadership on process enhancements.
• Support teams during the implementation of new processes or systems, offering guidance to achieve desired outcomes.

Required Qualifications: 

• Bachelor’s degree in industrial engineering, business administration, Operations Management, or a related field. MBA or relevant certification (e.g., Lean Six Sigma, PMP) is a plus.
• Proven track record of leading process improvement initiatives and driving operational efficiency.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and proficiency in creating documentation, SOPs, Process flow charts, and training materials
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Strong project management skills with experience managing cross-functional teams.
• Proficient in process mapping and analysis tools (e.g., Visio, Lucidchart).
• Exceptional communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical stakeholders.
• Experience with change management principles and practices.
• Preferred experience with implementation of WMS; experience with Softeon, Logiwa, and other Tier 1 WMS Solutions.

Physical Demands: 

• Primarily desk-based work, involving sitting for extended periods and frequent use of a computer.
• Some standing, walking, and light lifting (up to 15 pounds) may be required during workshops or presentations.

Work Environment: 

• Office environment with frequent collaboration across departments.
• Regular on-site visits to other company locations or facilities to assess and implement process improvements.
• Fast-paced, requiring adaptability to shifting priorities and tight deadlines.

Travel Requirements: 

• Occasional travel may be required for project work, client meetings, or site visits (up to 15% of the time).

Equipment Used: 

• Standard office equipment such as computers, phones, and printers.
• Process mapping and analysis software (e.g., Visio, Lucidchart, Microsoft Excel).

Supervisory Responsibilities: 

• Responsible for assigning tasks, providing guidance, and ensuring that process improvement projects are executed successfully within cross-functional teams.

Benefits Offered: 

• Medical/Dental/Vision Insurance- First of the month after 30 days of employment
• 401K with company match
• PTO and Holiday eligibility on the date of hire
• Weekly Pay
• Full Grant Tuition & Tuition Reimbursement

Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.