Operations Process Analyst - 100% On Site

Position Summary:

The Operations Process Analyst is responsible for creating Operational Process documentation (SOP, Process Flow Charts, etc.) and analyzing Operational Processes for continuous process improvement. The Operations Process Analyst supports the Process Excellence team in ensuring that Operations Processes align with the company’s overall strategy.

Essential Duties and Responsibilities:

• Develop and maintain current state process documentation, including flowcharts, standard operating procedures (SOPs), manuals, and training materials, ensuring consistency and accessibility of the knowledgebase library.
• Manage documentation version control and repository hygiene.
• Support Continuous Improvement events (Kaizen, 5S); track actions and quantify benefits under guidance.
• Collaborate with stakeholders across departments to map workflows and design optimized processes that enhance efficiency, reduce costs, and improve overall performance.
• Monitor the performance of implemented processes using key performance indicators (KPIs), addressing issues and making necessary adjustments.
• Coordinate training logistics and materials for rollouts; collect user feedback.
• Escalate risks/data quality issues promptly; maintain excellent documentation quality.
• Conduct regular process reviews to identify areas for continuous improvement and drive the standardization of processes across sites and shifts.

Required Qualifications:

• Bachelor’s degree in Industrial Engineering, business administration, Operations Management, or a related field.
• 1 – 3 years in Process Analysis / Operations
• Proficiency with Visio/Lucidchart with strong writing and organization skills
• Working knowledge of Lean concepts with exposure to change management
• Nice to have: ERP/WMS/CRM exposure; basic Excel/BI (PowerBI/Tableau)

Physical Demands:

• Primarily desk-based work, involving sitting for extended periods and frequent use of a computer.
• Some standing, walking, and light lifting (up to 15 pounds) may be required during workshops or presentations.

Work Environment:

• Office environment with frequent collaboration across departments.
• On-site visits to other company locations or facilities for process documentation, or to assess and implement process improvements.
• Fast-paced, requiring adaptability to shifting priorities and tight deadlines.

Travel Requirements:

• Occasional travel may be required for project work or site visits (up to 15% of the time).

Equipment / Software Used:

• Standard office equipment such as computers, phones, and printers.
• Process mapping and analysis software (e.g., Visio, LucidCharts, Microsoft Excel).
• Project Management software (MS. Project, CRM)

Supervisory Responsibilities:

• None.

Benefits Offered:

• Medical/Dental/Vision Insurance- First of the month after 30 days of employment
• 401K with company match
• PTO and Holiday eligibility on the date of hire
• Weekly Pay
• Full Grant Tuition & Tuition Reimbursement

Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.