Hospitality General Manager - Brookmere Hotel /Regent Restaurant & Bar

Job Description

The Brookmere Hotel and Regent Restaurant & Bar is actively seeking a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals.

Opened in November 2024, The Brookmere Hotel and Regent Restaurant & Bar is managed by Hay Creek Hotels and stands as a landmark development in Saratoga Springs, New York. Located just a mile from the Saratoga Racetrack and adjacent to the Saratoga National Golf Course, the 10-acre site-formerly Longfellows Hotel, Restaurant, and Conference Center-has been transformed into an 88-room upper-upscale hotel with a full-service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 3,500 sq. ft. of meeting and event space, and private access to Lake Lonely.

Job Summary

• Oversee successful operations across all property departments, including Guest Services, Housekeeping, Regent Restaurant & Bar, Sales & Marketing, Private Events, Spa, and Engineering.
• Build and maintain strong client and guest relationships, with a passion for elevating the guest experience. Serve as the face of the property, engaging in proactive community involvement.
• Enforce internal and external customer service standards in line with Hay Creek Hotels' Standard Operating Procedures.
• Lead all aspects of associate management, including recruitment, onboarding, training, coaching, development, motivation, and progressive discipline.
• Foster a fun, engaging work environment aligned with HCH Beliefs and Culture Model.
• Manage budgets and departmental performance through scheduling, forecasting, expense control, labor review, and implementation of systems and controls.
• Ensure compliance with all health, safety, sanitation, labor, and licensing regulations, as well as internal policies.
• Collaborate with department leaders to develop and execute sales and marketing initiatives, including menus, promotions, entertainment, digital campaigns, and community partnerships.
  
  

Hay Creek Hotels Benefits & Incentives

• Insurance benefits: Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Complimentary $25K Life Insurance policy*
• Flexible Spending Accounts for medical and daycare costs*
• Competitive Paid Time Off (Vacation, Sick, Holiday, Birthday)
• Complimentary staff meals daily
• Weekly payroll schedule
• Competitive wages with annual reviews and COLA adjustments
• Lodging discounts at HCH properties ($49 employee / $89 friends & family)
• Dining discounts at HCH properties (50% off for employee and guests)
• Discounts on spa, golf, and activities at HCH properties
• Hospitality discounts through partner networks (NEIRA and Historic Hotels of America)
• Industry travel discounts via Working Advantage (cars, tickets, activities, etc.)
• Open-door culture with supportive leadership and recognition programs
• Employee Assistance Program and KOFE financial education
• Professional development and accelerated career advancement opportunities
• Free parking (*for benefits-eligible associates)
  
  

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels was created to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service, and the amenities of a luxury inn. Our mission is to Delight & Surprise our guests every day by creating hotels and restaurants that reflect the culture and character of their communities.

From meticulously restored historic properties to innovative new-build hotels, each Hay Creek property is designed with a hyper-local focus, bringing authentic experiences to both travelers and locals. Our restaurants feature strong partnerships with local farms and purveyors, offering seasonal, farm-to-table menus crafted with creativity, sophistication, and comfort.

Our Core Values & Beliefs

• Delight & Surprise guests, associates, and partners every day.
• Host Philosophy - empowering every associate to go above and beyond.
• Associate Promise - transparent and open communication.
• Pride of Ownership - I can, I am, I own mindset.
• Community & Sustainability - strong local partnerships and environmentally responsible operations.
  
  

To learn more, visit: www.HayCreekHotels.com

Required Experience

• Recent 3 years Hotel General Manager experience
• Strong background in Rooms Division, Sales & Marketing, and F&B operations
• Local market experience preferred
• Excellent computer skills including; Excel, Word & Outlook
• Experience in Property Management and POS Software
• Excellent verbal and written communication skills.
• Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
• Daily Revenue and P&L Reporting exposure and knowledge
• Strong background in hotel forecasting
• Successful completion of background and/or DMV check.
• Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
• Ability to establish a strong service culture and maintain high customer service standards
• Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
  
  

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