Front Office Supervisor - Sabal House

Job Description

Front Office Supervisor

Luxury Boutique Hotel | Rooms-Only Property

The Sabal House, managed by Hay Creek Hotels, is actively searching for a passionate, organized, and customer-focused Front Office Supervisor to lead our Front Desk and Guest Services team.

The right candidate will be a hands-on leader, working front desk shifts and interacting with guests directly at the front desk. The ideal candidate must be willing and able to participate in daily duties to better the overall success of the team and ultimate satisfaction of the customer. Weekend availability is required.

Job Summary

• Assist in the supervision of all front desk agents, night auditors, and guest service associates, including recruitment, interviewing, hiring, training, scheduling, evaluating, coaching, disciplining, and motivating of staff. Consistently practice, lead, and train associates on all procedures and service standards.
• Have working knowledge of hotel property management system (Room Master). Troubleshoot PMS issues as needed. Ensure all guest service agents are well versed in navigating the system, and verify transactions are posted correctly. Review PMS repots daily.
• Perform daily front desk agent duties including; communicate room availability, book and review guest reservations, operating multi-line phone system, check in/out, issuance of guest keys, verifying payment, and coordinating bell services.
• Lead staff by professionally handling escalated guest complaints, problem-solving, and follow up with all guest complaints, maintenance issues, and safety concerns.
• Have a thorough knowledge of local amenities, hotel services, shopping, dining, entertainment, and travel directions. Have full knowledge of all parking options, guest charges, and fees. Working knowledge of all rates, packages, and booking restrictions.
• Supervise all cash and accounting practices performed at the front desk.
• Assist in scheduling staff weekly.
• Work closely with General Manager on forecast and yield management.
• Work closely with Housekeeping Supervisor on all in-house room requests, issues, and room status.
• Assist with Lost and Found management. Ensure Lost and Found procedures are followed accordingly.
  
  

Required Experience

• Recent 2 years Hotel Front Office experience required.
• Strong, natural customer service skills.
• Experience in Property Management software (Room Master a plus).
• Excellent verbal and written communication skills.
• Comfortable with leadership and managing a team with motivation, accountability, and regular follow-up.
• Ability to establish a strong service culture and maintain high customer service standards.
• Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality.
• May be subject to successful completion of background and/or DMV check.
  
  

Benefits

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness.
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave.
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties.
• 50% Discount when Dining at any HCH Property.
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.).
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities.
• Supportive, open-door policy work environment.
• Work Culture that is fun, energetic and motivating.
• Employee Recognition Program - 'Delight and Surprise Dollars'
  
  

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Keyword: front office supervisor, hotel, front desk, front office, revenue management, resort, boutique, inn, front office manager, resort manager, hospitality