Facilities/Front Desk Assistant

In this Facilities/Front Desk Assistant role, you will provide facilities and office operations support in a highly professional environment. By providing help wherever it may be needed, from serving as the primary point of contact for deliveries and visitors, managing office supplies, maintaining a welcoming hospitality-focused office environment, providing front desk coverage, and ensuring meeting spaces are organized and guest-ready, to coordinating additional facilities needs as they arise, this role is essential to maintaining the smooth operation and polished experience of this well-regarded firm.

The team is seeking a customer service–driven professional to support the smooth running of their beautiful office. If you possess exceptional white-glove customer service skills, are trusted to manage responsibilities with efficiency and care, and are seeking an engaging opportunity within a collaborative office, this may be the role for you!

Key Responsibilities:

• Manage busy office phone lines, warmly welcome visitors, and serve as a professional gatekeeper to the public.
• Serve as the first point of contact for deliveries and guests, monitoring those coming in and out of the office.
• Coordinate conference room reservations and ensure meeting spaces are fully prepared, managing the active conference room calendar.
• Maintain clean, organized, and professional meeting rooms and office workstations.
• Organize, file, and retrieve documents, records, and reports to support meetings and internal events.
• Assist with office events, including coordinating with vendors, scheduling and coordination of guest arrivals, communications with external contacts, and supporting onsite execution.
• Provide administrative support to the DC office team and assist with special projects and initiatives as needed.

Why You’ll Love Working Here:

• The attorneys and staff are all welcoming and are enjoyable to work with day to day.
• The firm loves to celebrate birthdays, anniversaries and special employee events.
• This is a place where you will be fully engaged with the work and able to take on substantive projects.

What We’re Looking For:

• Customer service experience. A minimum of two years of experience in hospitality, retail, or a similar front desk, office services, or facilities support role. Law firm experience is a plus!
• Education. Bachelor’s degree is required.
• Energetic and proactive. You’re someone the team can always count on to jump in, take initiative, and support wherever needed.
• Office awareness. You see no ask as too big or too small and enjoy ensuring shared spaces are tidy, welcoming and organized.
• Professional presence. You will represent the firm with poise and a polished first impression.
• Solution-focused. You are flexible and always aiming to deliver exceptional support when needed.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.