What are the responsibilities and job description for the Front Desk Associate position at Hawthorn Suites By Wyndham?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess a strong background in hospitality management, with excellent customer service skills and the ability to communicate effectively with guests from diverse backgrounds. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out procedures efficiently while ensuring accuracy in guest information.
- Handle guest inquiries and requests promptly, demonstrating excellent guest relations skills.
- Operate multi-line phone systems to manage incoming calls and assist guests with their needs.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Process reservations and manage room assignments using hotel management software.
- Uphold high standards of phone etiquette while communicating with guests over the phone.
Qualifications
- Previous experience in a front desk or guest services role within a hotel or resort setting is preferred.
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse clientele.
- Familiarity with hotel management software and night audit processes is an advantage.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Join our team as a Front Desk Agent where your passion for hospitality will shine through in every interaction!
Job Types: Full-time, Part-time
Pay: $13.75 - $14.00 per hour
Work Location: In person
Salary : $14 - $14