Senior Ecommerce Operations Specialist

Join the Future of Workspace Innovation at Haworth

Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture – we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

Discover more here!

Job Overview

We are currently looking for a Senior Ecommerce Operations Specialist to join our team!

As a Senior Ecommerce Operations Specialist You Will

Lead enterprise level eCommerce operational programs that improve scalability, efficiency, sustainability, and customer experience across Global Direct eCommerce. This role owns the design, execution, and evolution of eCommerce operating models, serving as a senior subject matter expert and operational leader across North America.

Operating as a lead professional without direct people management, this role shapes how eCommerce operations function by defining standards, solving highly complex problems, driving automation and analytics, and influencing cross functional partners to deliver measurable business outcomes.

Essential Functions

• Lead enterprise level eCommerce operations initiatives, managing complex programs from concept through sustained delivery to achieve operational, customer, and business objectives.
• Define and standardize global eCommerce operating models, including process design, documentation, governance, and scalable execution practices across business units.
• Lead cross functional workstreams by coordinating resources, dependencies, risks, and timelines across Marketing, Customer Experience, Planning, Logistics, IT, Sales, and Finance.
• Serve as the senior escalation point and subject matter expert for eCommerce operational systems, processes, and workflows, providing guidance and resolution leadership without direct authority.
• Develop, automate, and translate advanced operational analytics (e.g., inventory, forecasting, fraud prevention, and performance metrics) into executive level insights and decision support.
• Drive continuous improvement and innovation, identifying opportunities to streamline processes, introduce automation, reduce operational risk, improve sustainability, and enhance customer outcomes.
• Mentor and support onboarding of new eCommerce operations contributors through expertise, knowledge transfer, and informal leadership.
• Stay current on industry trends, tools, and emerging technologies, applying best practices to strengthen Haworth’s eCommerce operating model.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.
  
  

Required Qualifications

• Bachelors Degree in Business, Operations, Supply Chain, Analytics, Management Information Systems (MIS), or a similar field of study.
• 5 years experience in ecommerce operations, logistics, supply chain, or similar with Bachelor’s Degree (5 years related experience with Master’s Degree)
• This position is remote-eligible. Candidates residing within a 50-mile radius of our Holland, MI office will be expected to work onsite.
• Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education
• Military Equivalency at www.mynextmove.org/vets/find/military
  
  

Preferred Qualifications

• 7 years experience in ecommerce operations, logistics, supply chain, or similar
• Proficiency wiith Microsoft Office Suite..
• Exposure using AI to help with business efficiency.
• Experience using ERP systems.
• Progressive experience in eCommerce operations, program management, analytics, or operations leadership
• Demonstrated success leading complex, cross functional, multi region initiatives with measurable business or customer impact
• Proven ability to influence outcomes and drive change without direct people management
  
  

Design your future with Haworth

Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the-art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment:

• 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
• Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
• 401k Match: Contribute 6% of your annual salary, and Haworth will match up to 7%.
• Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
• On-Site Gym: Well-equipped gym, open 24/7.
• Annual Bonus Programs
• Tuition Reimbursement
• Volunteer Time Off
• Parental Leave
• Pet Insurance
• Zero Waste to Landfill