Help Desk Technician

Hawesome Technologies LLC is a trusted IT services provider focused on equipping small and mid-sized businesses with dependable, enterprise-grade technology solutions. Built on the principles of honesty, integrity, and accountability, we partner with our clients to improve efficiency, strengthen security, and support long-term growth.

Our team is committed to delivering high-quality service with complete transparency. We take pride in building lasting relationships and ensuring every client has the technology, support, and guidance they need to succeed.

$18–$24 per hour, depending on experience and qualifications.

Location: On-site — Colorado Springs, CO

Hours: 40 hours weekly

Hawesome Technologies is seeking a part-time Help Desk Technician to provide hands-on technical support to our clients. In this role, you will troubleshoot hardware, software, and desktop-related issues; perform repairs and routine system maintenance; and assist end-users with their day-to-day technical needs.

You will be responsible for documenting support requests, escalating complex issues when needed, and delivering a positive, solution-oriented experience for every client interaction.

This position is ideal for someone who is detail-oriented, enjoys problem-solving, and thrives in a fast-paced, service-driven environment.

• Proficiency in desktop setup, configuration, and maintenance
• Strong troubleshooting skills across hardware, software, and operating systems
• Experience providing help desk or end-user technical support
• Ability to perform basic hardware repairs and upgrades
• Clear and professional communication skills with both technical and non-technical users
• Strong organizational skills and attention to detail
• Ability to manage time effectively and prioritize tasks
• Relevant certifications (e.g., CompTIA A , ITIL Foundation) or equivalent experience are a plus