XploreRide Operations Associate (Part-Time/Waikiki)

Job Summary

We are seeking a XploreRide Operations Associate to support the safe, efficient, and guest-focused operation of XploreRide by assisting with daily tour operations, customer service, and onboard activities. Responsibilities include guest check-in and reservations, passenger boarding and disembarking, onboard support, safety checks, equipment monitoring, and post-ride cleaning.

The position also provides basic troubleshooting and system verification, documents operational and technical issues, and assists with promotional activities, familiarization tours, media events, and other XploreRide-related initiatives.

Typical Shift Hours

• Shift Option 1: 2:30 PM - 8:30 PM (14:30 - 20:30)
• Shift Option 2: 4:00 PM - 8:30 PM (16:00 - 20:30)

*Work schedule may include afternoons, evenings, weekends, and holidays based on operational needs.

Essential Duties

• Assist with XploreRide daily operations, including passenger boarding and disembarking, in-transit announcements, and operational safety checks.
• Greet guests, complete check-in procedures, verify bookings/reservations, and respond to general questions regarding XploreRide services.
• Provide professional customer service and assist with initial resolution of guest concerns or complaints; escalate issues to the appropriate supervisor when necessary.
• Perform post-ride cleaning and sanitation and support routine vehicle readiness activities.
• Inspect, manage, and monitor onboard equipment, including tablets, audio systems, and related hardware.
• Provide an initial response to system or equipment errors that occur during operations and promptly report issues that require additional support.
• Replicate and verify reported errors when appropriate and maintain clear logs or reports to support troubleshooting and long-term corrective action.
• Assist with FAM (Familiarization) tours, media events, photo/video shoots, and other special XploreRide activities.
• Participate in promotional, marketing, and sales-support activities related to XploreRide and company products or services.
• Collect and communicate guest feedback and operational observations to support service and product improvements.
• Coordinate with internal departments and business partners as needed to support daily operations.
• Follow all company policies, operational procedures, and safety standards, and report accidents, incidents, equipment issues, or other concerns to the immediate supervisor in a timely manner.
• Perform other duties as assigned by the company.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills in English and Japanese
• Strong interpersonal skills with a welcoming, customer-first attitude.
• Basic proficiency with computers, tablets, smart devices, and common digital applications.
• Ability to manage multiple priorities and work effectively in a fast-paced, guest-facing environment.
• Availability to work assigned XploreRide shifts, including weekends and holidays as business needs require.
• Ability to work safely and comfortably inside a moving vehicle and perform the essential duties of the position.
• Experience in tourism, hospitality, theme parks, attractions, transportation, or event operations.
• Prior customer service or guest-facing experience.
• Multilingual skills to support interaction with international guests.
• Experience performing basic troubleshooting or documenting technical/system issues.

Physical Requirements

• Ability to sit, stand, and walk for extended periods as required by business operations.
• Ability to frequently board, ride in, and exit a moving passenger vehicle while supporting guests and operations.
• Ability to bend, reach, and perform light cleaning and sanitation duties.
• Ability to work in both indoor and outdoor environments and in varying weather conditions.
• Must be able to lift and carry materials, equipment, or supplies up to 25 pounds occasionally.

Pay: From $17.25 per hour

Benefits:

• Employee discount

Experience:

• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Language:

• Japanese (Required)

Work Location: In person

Salary : $17