What are the responsibilities and job description for the Member Relationship Specialist I (Kailua-Kona) position at Hawaii Community FCU?
Hawaii Community Federal Credit Union is looking for qualified candidates to fill our open Member Relationship Specialist (MRS) positions at the Kailua, Kaloko, and Kealakekua Branches. We have MRS I and MRS II positions available depending on experience.
Duties:
- Opens accounts for members, researches and resolves issues, and professionally handles members’ questions and concerns.
- Ensures proper processing of IRA transactions, including the posting of IRA certificate withdrawals, mailing of all documents necessary to effect Required Minimum Distributions.
- Provides informational services to members depending on their needs and cross sells the appropriate products, services and programs of the Credit Union.
- Works closely with the Loan Officer to receive and process loan applications; as well as to respond to members on all inquiries regarding rates, terms, requirements and other features for all loan products.
Qualifications:
- High school graduate / GED equivalent with two 2 to 3 years of experience in a bank or credit union or other financial institution related work experience.
- Customer account management and experience with fostering strong relationships is preferred.
- Proficient in computer systems, word processing and spreadsheet programs.
Our position is structured on two levels depending on experience
- MRS I = $41,000 - $59,000
- MRSII = $46,000 - $65,000
Job Type: Full-time
Pay: $41,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
- Wellness program
Experience:
- Banking: 1 year (Required)
- Customer Account Management: 1 year (Required)
Work Location: In person
Salary : $41,000 - $65,000