Quality Systems Manager

The Quality Systems Manager develops, maintains, and administers the company's Quality Management System (QMS) so it stays effective, compliant, and audit-ready. This role owns the QMS infrastructure — document control, records, internal audits, and management review — and partners with every department to keep processes aligned with applicable customer and regulatory requirements. Food safety and food defense are fully integrated into our QMS.

Detail

Department

Quality Assurance

Reports to

Director of Supply Chain

Employment type

Full-time, exempt

Location

Oahu, Hawaii

QMS development and maintenance

• Develop, implement, and continuously improve the QMS framework, including the quality manual, policies, procedures, work instructions, and forms.


• Map and maintain core process documentation and interactions so the QMS reflects how work is done.


• Monitor changes in customer requirements and regulations; update the QMS to stay compliant.

CAPA and nonconformance

• Administer the Corrective and Preventive Action (CAPA) and nonconformance systems; log, assign, and track actions to closure.


• Facilitate root-cause analysis 


• Verify effectiveness of corrective actions before closure.

Internal audits and external audit support

• Plan and maintain the annual internal audit schedule; lead or coordinate audits and report findings.


• Prepare the organization for registrar, customer, and regulatory audits; serve as a primary point of contact during audits.


• Track audit findings through response and closure.

Process review, metrics, and reporting

• Collect and analyze quality data and KPIs (e.g., CAPA aging, audit findings, nonconformance trends, customer complaints).


• Finished Goods Quality. Reviews daily quality records and verifies completion. 


• Shipping and receiving: Reviews daily records and ensures compliance to QMS program.


• Identify trends and recommend improvement opportunities.

Training and quality culture

• Maintain training matrices and records for QMS-related competencies.


• Asist with QMS training (onboarding, procedure changes, audit awareness).


• Promote quality awareness and act as a QMS resource for all departments.

Other

• Support supplier quality processes such as supplier approval, vendor scorecards/evaluations.


• Perform other related duties as assigned.

• Highschool education or equivalent. 


• Bachelor's degree or diploma in Food Technology, Coffee Technology, Agriculture, Science, or a related field helpful. 


• 3 years of experience in quality assurance or quality systems, with hands-on QMS administration.


• HACCP certified, Certified SQF Practitioner preferred 


• Experience with document control, CAPA, and internal auditing.


• Proficiency with Microsoft 365 (Excel, Word, SharePoint/Teams) and electronic QMS or document management software.

• Strong attention to detail and disciplined record-keeping.


• Clear written communication 


• Organized, with the ability to manage many open actions and deadlines at once.


• Analytical problem-solving and data interpretation.


• Diplomatic influence: able to hold peers and managers accountable to QMS requirements without direct authority.


• Objectivity and integrity during audits and investigations.

• Primarily office-based, with regular time on the production floor and warehouse


• May require use of PPE in operational areas.


• Ability to sit for extended periods and work at a computer.

Hawaii Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.