What are the responsibilities and job description for the Call Center Manager position at Hawai'i Island Community Health Center?
Hawaii Island Community Health Center
Job Title: Call Center Manager
Pay Rate-$54,825-$74,175 (Compensation will be determined based on qualifications and experience)
About the Role:
The Call Center Manager oversees daily call center operations, ensuring patients receive professional, timely, and respectful service while supervising staff training, maintaining protocols, supporting patient access systems, and resolving customer service concerns.
Minimum Qualifications:
- Required-High School graduate or GED certificate and 2 or more years related experience and/or training is required; OR any equivalent combination of experience, training and/or education.
- Preferred-1 year of supervisory experience
The Call Center Manager manages daily call center operations and supervises call center staff to ensure patients receive timely, professional, and compassionate service. Responsibilities include handling patient calls, scheduling appointments, directing urgent inquiries, maintaining accurate patient information and records, resolving complaints, monitoring team performance, providing staff training, preparing schedules and reports, and ensuring compliance with clinic policies, workflows, and HIPAA regulations.
Skills:
Requires general office and computer skills, the ability to manage multiple tasks and deadlines, follow direction, and take initiative to resolve patient concerns effectively.
Salary : $54,820 - $74,175