What are the responsibilities and job description for the Digital & Electronic Services Specialist position at Haverhill Bank?
Summary:
Performs various duties related to the maintenance of deposit accounts and works with other members of the department to ensure the functions are handled in a timely manner. Assists branch employees, customer support employees as well as customers over the phone with questions and concerns on a daily basis. Provides primary support for Online Banking and Bill Pay, Consumer and Business. Primary contact for monitoring and support of Debit Card processing, digital wallets and central issuance. Primary monitoring of Mobile deposits and commercial customers with Remote Deposit Capture, ACH Origination, Positive Pay and any new Cash Management Services implemented.
Essential Duties and Responsibilities:
- Responsible for Consumer and Business Online Banking and Bill Pay.
- Primary person to manage online banking and bill pay message queues.
- Complete Debit Card Processing and Central Issuance ordering.
- Balance offsite ATMs daily and responsible for cash replenishment of offsites.
- Monitoring of mobile deposits including Small Business mobile and iBanking ACH batches (external transfers).
- Monitor eSign forms received for all debit card orders, online banking maintenance, and other digital banking forms.
- Daily reports for electronic banking services, VRU, iBanking, Card processing, etc..
- Provide expertise, as needed, to resolve complex operational and customer issues as well as assist as needed in audits and exams.
- Provide support for Cash Management Services, secondary contact as well as monitoring and reports.
- Monitor and manage online account opening applications.
- Primary person responsible for monitoring and managing Instant Payments (RTP and FedNow)
- Cross train in all other Operations department job functions.
- Comply with all applicable laws, regulations and company policies as stated in Bank’s Code of Conduct.
- Complete required training including regulatory, systems and others as required by the supervisor based on job duties within the requested time periods.
- Perform any other related duties as required or assigned.
Job Qualifications:
- Bachelor’s degree or equivalent experience in banking, digital services, or financial operations preferred.
- Experience with consumer and / or business digital banking platforms or electronic banking systems strongly preferred.
- Strong customer service, communication and problem-solving skills.
- High level of accuracy, attention to detail, and sound judgement.
- Technical aptitude and willingness to learn new systems and digital products.
- Ability to collaborate across departments and manage multiple priorities effectively.
Pay: $49,754.00 - $62,296.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $49,754 - $62,296