Senior Operations Manager, Care Navigation

Senior Manager, Care Navigation

Haven is building the future of migraine care for the 40 million Americans who live with this debilitating neurological condition. Backed by Precursor Ventures and 1843 Capital, we're transforming how migraine is treated through an innovative combination of telemedicine, AI-enabled monitoring, and personalized care plans. Our early results are exceptional — our patients are seeing a 50% improvement rate with days impacted by headache reduced by half.

The Opportunity

We’re hiring a Senior Manager, Care Navigation to lead our Care Navigation team. This role will drive the patient support experience at Haven by overseeing team performance, building scalable infrastructure, and partnering with cross-functional leaders to drive continuous improvement across patient-facing operations. Reporting to our Head of Operations, this is a great fit for someone who thrives in an early-stage environment and wants to have both strategic impact and a hands-on role in shaping daily operations.

You'll Help Us

You’ll lead and develop a growing team that serves as the primary point of contact for patients throughout their care at Haven. This team plays a critical role in shaping the patient experience — supporting scheduling, patient questions, and care coordination. As we expand into new services, you’ll help ensure our systems are efficient, high-touch, and ready to scale.

Key Responsibilities

• Manage and grow the Care Navigation team (currently 15 international team members, growing through 2026), hiring, providing coaching, structure, and support to ensure high performance and a positive team culture.
• Own patient support operations, designing and improving systems that ensure patients receive timely responses, scheduling support, and clear communication throughout their care journey.
• Own team KPIs around patient support performance (response times, scheduling efficiency, issue resolution), building reporting and identifying areas for improvement to help drive operational decisions.
• Collaborate cross-functionally with clinical and leadership teams to ensure operational alignment and a seamless patient experience across the care journey.
  
  

In addition to leading daily execution, you’ll build scalable processes, implement quality assurance workflows (e.g., reviewing patient interactions and team performance), and help create the infrastructure to support a rapidly growing team — including managing managers. You’ll also have the opportunity to lead or support strategic initiatives, such as launching new services or improving patient-facing systems.

What We're Looking For

• 5 years of experience in general operations, healthcare operations, customer operations, or a similar fast-paced role.
• 3 years of experience managing teams, including direct people management and cross-functional leadership. Bonus if you’ve managed remote teams.
• Strong analytical and systems thinking skills, comfortable working with metrics and tools like Airtable and Google Sheets.
• Excellent communication and coaching skills, able to give clear feedback and help teams grow.
  
  

You’re likely a good fit if you’re highly detail-oriented, an excellent communicator, and energized by building structure in early-stage environments. A background in healthcare or a regulated industry is helpful but not required. Most importantly, you have empathy for the patient experience and thrive in a role where you can drive meaningful, scalable impact every day.

Our Culture & Benefits

At Haven, we offer a unique opportunity to work directly with experienced founders who have built and scaled successful healthcare companies. You'll receive meaningful equity in a venture-backed company tackling a massive problem, along with comprehensive healthcare benefits. Our hybrid work environment, with 2–3 days per week in our San Francisco office, provides flexibility while maintaining strong team collaboration.

Diversity & Inclusion

Diversity is built into our DNA with a founding team representing POC, female, disabled, and LGBTQ founders. We strongly encourage candidates from all backgrounds to apply — many successful candidates may not meet every requirement. Studies show underrepresented candidates often only apply when meeting 100% of qualifications; we'd love to hear from you even if you don't check every box.

Haven Headache and Migraine Center is proud to be an equal-opportunity employer. All aspects of employment, including hiring, promotion, discipline, and termination are based solely on merit, performance, and business needs. We do not discriminate on the basis of any legally protected status.

Compensation Range: $150K - $170K