INCOME DEVELOPMENT SPECIALIST

SUMMARY

The Income Development Specialist (IDS), through the utilization of Person-Centered Planning (PCP) and Workforce Development principles, is responsible for providing employment assistance and self-sustainability guidance to individuals experiencing homelessness located on the H4H North Campus and South Campus. The goal is to identify and achieve the sustainable income necessary for clients to transition into housing and maintain income self-sufficiency. This position requires a high degree of creativity, business acumen, patience, and ability to adapt services for person centered approaches.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates the assessment and planning of Person-Centered, Income Development Plans to help clients achieve financial stability prior to being placed in housing.
• Utilizes information in client’s HMIS profiles: (SPADAT’s, Case Notes, Housing & Income Assessments, Intake Summary, Referrals, and Enrollments) and uses Motivational Interviewing to help clients develop action steps in their Income Plans.
• Ensure that the client’s Income & Housing Plan (HIP) is up to date.
• Facilitates appropriate income services for clients, to include career identification, job search, retention support, and financial literacy.
• Conduct one-on-one sessions with clients to screen for grant services and complete the program enrollment process; which includes gathering background information, reviewing work history and resume data, assembling and issuing employment assistance resources
• Communicate and collaborate with case managers and other service providers regarding client goals and progress
• Provide support that positively affects job retention through teaching, coaching and mentoring.
• Track job retention through e-mail, phone calls, and/or work-site visits.
• Collaborate with Education Programs in conducting orientations, assessments, screenings
• Accurately record income, services, case notes, employment placements, and retentions in HMIS. 
• Participate in planning meetings, department meetings, member staffing, and professional development workshops as required.
• Establishes and cultivates partnerships with community based support services, to connect clients to all available and appropriate resources.

Additional Duties

• Other duties as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• Required: Completion of high school, HSE or GED
• Preferred: Associates or Bachelor’s degree in Social Services, Education, Human Resources, or a related field

EXPERIENCE

• Two (2) years of experience in a workforce development role to include an understanding of industry sectors, occupations and hiring practices, employee and employer relations preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Excellent communication skills, written and verbal, to represent Haven for Hope, recruit housing partners, and educate about how to support clients with histories of homelessness and traumas.
• Excellent administrative ability, to include organizational skills, attention to detail and strong computer skills
• Ability to be self-directed and to take initiative, which includes ability to discern when to seek supervision
• Strong creative and critical thinking skills, to include the ability to analyze problems, identify alternative solutions, and project consequences of proposed actions.
• Excellent public speaking and presentation skills
• Ability to engage with and sustain partner and client relationships
• Knowledge of local housing programs and requirements, and homeless services within the Bexar County area
• Familiarity with Federal and State Local Agencies involved in housing, and housing policy.

MANAGERIAL RESPONSIBILITIES

This position has no direct managerial responsibilities. 

CERTIFICATES, LICENSES, REGISTRATIONS

Prefer a valid Texas Driver’s License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly reimbursement for applicable and documented work related expenditures is provided.  Travel within the city and its surrounding areas will be required (if applicable).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standard physical activity such as periodic standing, walking, sitting, basic motor skills to access computer files for information or simple data entry.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary : $40,000 - $45,000