What are the responsibilities and job description for the Customer Service Representative position at Hausmann Industries?

The Customer Service Representative is responsible for supporting customers from order placement through delivery. This role serves as a key point of contact for customer inquiries, order entry, order status, and freight-related questions, while coordinating closely with internal teams to ensure accurate and timely fulfillment. The position is hands-on and detail-oriented, ideal for someone who enjoys managing the flow of work in a fast-paced manufacturing environment.

Key Responsibilities

· Enter customer purchase orders accurately into the company’s order management system

· Serve as the primary contact for customer inquiries related to orders, pricing, lead times, and product availability

· Manage the order processing workflow from order receipt through shipment and invoicing

· Coordinate with production, shipping, and sales teams to resolve order issues and meet delivery commitments

· Handle service-related requests including order changes, backorders, returns, and credits

· Provide freight support, including quoting freight, tracking shipments, responding to delivery issues, and assisting with freight claims

· Maintain accurate customer and order records in company systems

· Support continuous improvement by identifying process inefficiencies and customer concerns

Required Skills & Qualifications

· 2 years of customer service or order entry experience, preferably in a manufacturing or distribution setting

· Strong organizational skills with attention to detail and accuracy

· Excellent written and verbal communication skills

· Ability to manage multiple priorities and meet deadlines

· Professional, service‐oriented attitude with strong problem‐solving skills

Technical Skills

· Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

· Experience using order management systems

· Comfortable working in a deadline‐driven, transactional environment

Work Environment

· Office-based role within a small manufacturing company`

· Regular interaction with customers, production, and logistics teams

Company Description

Hausmann Industries has been building rehabilitation, physical therapy, and athletic training equipment for nearly 70 years. The brand is widely trusted in the space — you'll find Hausmann equipment in hospitals, VA clinics, school athletic programs, professional sports facilities, and outpatient therapy centers across the country. We're offering a rare opportunity to join a company at genuine inflection point, with real revenue, a trusted brand, and real customers, and help build it into something even greater. The pace is startup-fast; the foundation is 70 years old. You'll have a chance to help write the next chapter of a company with deep roots in a growth industry.

Salary : $38,000 - $50,000

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