What are the responsibilities and job description for the Front Desk Clerk position at Hatfield Inn?
Front Desk Clerk
We seek a positive, service-oriented, energetic, and self-motivated individual to join our amazing team. The Front Desk Clerk is responsible for contributing to customer satisfaction by providing courteous and efficient service throughout the guests' stay.
Salary:
$12.00 per hour
Commission-style bonuses
Job-Type:
- Full Time
- 1st shift (8am-4pm)
Essential Functions:
- Count and secure money at the beginning of each shift
- Make reservations and collect all required information from guests
- Process all guest check-ins, check-outs, room assignments, and room change
- Secure payments, activate/reissue room keys
- Answer incoming phone calls
- Clear departures on computer system
- Coordinate with housekeeping to track room status and guest concerns
- Disassemble breakfast service and wash any dishes used
- File guest paperwork and documentation
- Answer, record, process all guest requests, questions or concerns and follow-up to ensure guest satisfaction
- Process all payment types, deposits, charges, and provide proper change
- Clean front desk area
Experience:
- Prior experience is helpful, but not required
Education:
- High School diploma required
Pay: $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Front Desk/Office: 1 year (Required)
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $12