What are the responsibilities and job description for the Automotive Service Advisor position at Hastings Chrysler Center?
Automotive Service Advisor
Full-time position to work 5 days per week. Business hours of operation are Monday – Friday, 7:00am to 6:00pm & Saturday, 7:00am – 3:00pm
We are seeking an Automotive Service Advisor to become a part of our Hastings Chrysler Center team!
Core Responsibilities and Duties:
- Oversee flow of the service drive to ensure customers receive prompt, courteous, and effective service
- Provide concierge support for all service inquiries, whether it be over the phone or in person to ensure a positive customer experience at our dealership.
- Obtaining customer and vehicle information
- Scheduling service appointments
- Clearly reporting all vehicle symptoms as described by the customer
- Communicate with the parts department and service technicians to complete repairs
- Determining and recommending needed maintenance based on age, milage, and history of vehicle
- Prepare and complete accurate estimate of cost for labor and parts
- Establish follow up time and communicate with customer(s). Keep them informed on completion times, service expenses, and possible changes.
- Review Multi-Point inspections
- Review Repair Orders (RO’S) to ensure work is completed
- Ongoing review and knowledge of manufacturer guidelines and products
- Monitor the progress of each vehicle and update customers frequently
- Verifying the final invoice reconciles with work performed on the repair order
- Explaining all completed work and charges to customers
- Obtain necessary legal authorizations and signatures
- Other duties as assigned by management
Compensation & Benefits:
Pay range is $50,000/annually - $110,000/annually with a median salary of $75,000/annually. Pay is dependent on several factors including relevant work experience. Salary is just one part of the compensation package for employees. Hastings Chrysler Center supports career progression, offers benefits package which includes retirement savings match, paid time off, health and wellness benefits, and vehicle purchase and service discounts for full-time employees.
Qualifications:
Required:
- Valid driver’s license
Preferred:
- Dealership experience
- 1 year experience in sales, customer service, or other related field
Knowledge, Skills, & Abilities:
- Ability to complete job assignments with high quality in timely manner
- Strong attention to detail, organization, and planning
- Strong problem-solving abilities
- Must be able to multi-task and stay focused in a fast-paced environment
- Strong verbal and written communication skills
- Team collaboration skills
- Ability to achieve goals and objectives determined by management
Here at Hastings Chrysler Center, we value relationships with our customers and are committed to helping them enjoy the car of their dreams every mile they travel. Those are the most important aspects of our business. Sure, we love the new RAM 1500 and Jeep Compass and all our pristine used cars. And yes, we're proud of our car service gurus' expertise and passion, time-tested Dodge, Chrysler, RAM and Jeep parts as well as our auto financing specialists' commitment to delivering flexible, custom-crafted car loans and Dodge, Chrysler, RAM and Jeep leases. However, our first and foremost goal is to make our customer’s car-buying and ownership experience better than any other experience they have had near Cottage Grove, Woodbury & Rosemount, MN, Prescott, WI and beyond.
We base our business decisions and values on our vision statement:
1.) Build CARING, LIVE-LONG, RELATIONSHIPS with customers, co-workers, and the community
2.) Develop ENTHUSIASTIC ADVOCATES for our dealership
3.) Based upon LOYALTY, COMPASSION, INTEGRITY, & TRUST (Teamwork)
4.) Demonstrate the “Heart of a Servant”
5.) ENJOY the journey together!
To learn more about working at Hastings Chrysler Center please visit http://www.hastingschryslercenter.com
Job Type: Full-time
Pay: $50,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Hastings, MN 55033 (Preferred)
Ability to Relocate:
- Hastings, MN 55033: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $110,000