Help Desk Technician 1

Tier 1 Help Desk Technician

At Haselden Construction, our vision is to be a great builder, and our purpose is to help our team members become the best version of themselves. Haselden’s team members take great pride in providing their respective customers with a superior level of service and our simple — but profound — purpose statement is top of mind for every project manager, superintendent, and team member – whether on a job site or when supporting project operations from the main office. We offer a progressive, positive, and challenging — yet fun — work environment and cutting-edge tools to help you with career growth, personal development and achieving your maximum potential. Our extensive benefits program, dynamic team atmosphere and strong core values help create the best environment for our staff and the best service for our clients.

Company Benefits:

• Medical, Dental and Vision Insurance
• Health Savings Account
• Flexible Savings Account
• Basic Life & AD&D
• 401K Plan
• PTO
• Short Term Disability
• Voluntary Life and AD&D
• Voluntary Accident & Critical Illness Insurance
• Employee Assistance Program
• Team Member Bonus Program
• FMLA

Job Summary:

Tier 1 Help Desk Technician position will be under the general direction of Director of Business Integration. You will be performing skilled professional work in the management and operation of IT related duties.

Job Responsibilities:

• Performs professional and technical work installing, maintaining, and supporting desktop computers, network equipment, mobile devices, and other hardware.
• End-user hardware and software support in a windows-based environment.
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Audit Verizon Assets for Active/Inactive devices and reassign as directed
• Troubleshoot equipment, desktop workstations and related hardware.
• Ability to work with minimum direction and as a team player
• Ability to maintain confidentiality
• Capable of using discretion and judgement in carrying out job duties
Flexibility/Ability to work with all departments effectively to support additional projects and workload as needed.

Skills, Knowledge, and Position Requirements:

• High School Diploma or Completion of IT Internship
• Excellent troubleshooting skills are required. You must be able to quickly assess a situation, identify affected parties, and ask logical questions to work through issues to find and mitigate the root cause of an issue.
• Must be able to prioritize projects and tasks.
• Working knowledge of network and Microsoft operating systems.
• Working knowledge of CSSM HTML, SQL, and Visual Basic are a plus.
• Working knowledge of data integration and APIs is a plus.
• Ability to exercise independent judgment and act on it.
• Highly self-motivated, directed and organized
• Strong attention to detail
• Strong customer service orientation.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to stand or sit for full workday
• Able to bend, stoop, reach throughout the workday
• Lifting and transporting moderately heavy objects, such as computers and peripherals.
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
• Haselden is a drug-free workplace. As a condition of employment, candidates will be required to pass a background check and drug test
• Travel to project sites as needed using company-provided vehicle. Jobsites located in Colorado and Wyoming. Occasional overnight lodging required.
• Occasional evening and weekend work to meet deadlines.

Pay: The pay range for this position is $22.00-$26.00/hour. Pay to be determined by education, experience, knowledge, skills, abilities. Haselden does not discriminate based upon any protected category with respect to the payment of wages. Haselden is an Equal Opportunity Employer, including the disabled and veterans. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 1 year(s): 1 year experience in IT out of high school.

Education

• High School or better in Other

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.