What are the responsibilities and job description for the Customer Journey Marketing Manager position at Harvey Nash?
Summary
We're seeking an experienced Journey Builder with expertise in lifecycle marketing, customer journey orchestration, and CRM campaign execution.
Job title: Journey Builder (Multiple roles)
Location: Culver City, CA (Hybrid)
Duration: 12-Month Contract
Pay rate: $65-$75 per hour on W2 (only)
Key Responsibilities:
- Build, test, and deploy customer journeys and engagement campaigns
- Execute multi-channel lifecycle marketing programs for acquisition and retention
- Partner with cross-functional teams including Marketing, Product, Engineering, and Business stakeholders
- Analyze campaign performance, conduct A/B testing, and drive optimization efforts
- Develop best practices, playbooks, and process improvements
Required Qualifications:
- 7 years of lifecycle/CRM marketing experience
- Hands-on experience with Salesforce Marketing Cloud (Journey Builder), Braze, or Oracle Responsys
- Strong analytical skills; SQL experience is a plus
- Proven ability to manage complex, high-visibility campaigns with exceptional attention to detail
- Excellent communication and stakeholder management skills
Education:
BA/BS preferred, or equivalent work experience.
About us:
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
Salary : $65 - $75