What are the responsibilities and job description for the IT Application Support Leader position at Harvest Hill Beverage Company?
ABOUT HARVEST HILL BEVERAGE COMPANYHarvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of over $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice and further expanded with 3 subsequent acquisitions which were consolidated into one company in May 2017. Our portfolio of iconic brands includes SunnyD®, Juicy Juice®, Little HUG®, Daily’s Cocktails®, among many other specialty brands. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors. Harvest Hill was recently acquired by Castillo Hermanos, a family-owned company and a leader in the Central American and Caribbean consumer market. The acquisition incorporates leading, scalable and complementary brands into the Castillo Hermanos beverage portfolio, giving it immediate access to main US retail outlets. The deal also facilitates the distribution of Castillo Hermanos’s brands, meeting nostalgia-driven demand from US Hispanic consumers.Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities, employing close to 1,000 employees in the United States.About the Role:The IT Application Support Leader will be responsible for the day-to-day support of internal business systems and third-party applications, while also contributing to new implementations and system enhancements. This role requires a strong background in application support, development, and integration within an automated enterprise environment. The ideal candidate will combine technical expertise with business acumen to ensure system reliability and continuous improvement. This position can be located in Cincinnati, OH or Stamford, CT.Responsibilities:Serve as the primary point of contact for application support, ensuring timely resolution of issues.Work directly with end-users to identify, investigate, and resolve technical issues related to ERP and integrated systems.Act as a liaison between internal development teams, external vendors, and business users to ensure effective communication and solution delivery.Analyze complex problems and recommend optimal solutions aligned with business objectives.Document systems, processes, and configurations thoroughly for knowledge sharing and compliance.Perform application configuration and research to enable new functionality and improve existing processes.Participate in the software development lifecycle, supporting projects from initiation through deployment.Monitor ETL processes and respond to alerts, including on-call support as needed.Ensure compliance with IT policies, security standards, and regulatory requirements in all support activities.Minimum Qualifications:Minimum 3 years of experience working with Microsoft Dynamics AX 2012 R3 and/or Dynamics 365 Finance & OperationsBachelor’s degree in Computer Science, Information Systems, or a related field.Minimum 5 years of experience in IT application support or a similar technical support role.Strong knowledge of application support methodologies, incident management, and IT service management frameworks such as ITIL.Proficiency with XML, Microsoft SQL Server, SSIS, SSRS, and flat file integrations.Demonstrated technical troubleshooting skills.Excellent problem-solving, communication (oral and written), and interpersonal skills, in person and remotely.Ability to support a 24x7 manufacturing environment. Abilit to travel as needed (approximately 25% of time).Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.Preferred Qualifications:Self-starter with minimal supervision and strong organizational skills.Experience working in a fast-paced, dynamic environment with multiple stakeholders.Ability to prioritize support issues while managing concurrent projects.Knowledge of EDI and related integration processes.Experience in a manufacturing environment.Familiarity with financial reporting tools (Atlas, Birst, Tableau, Power BI).Working knowledge of Power Automate.