What are the responsibilities and job description for the Call Center Representative position at Harvest Advertising Inc?
Call Center Representative at Harvest Advertising
The Opportunity
Harvest Advertising is expanding its team with a Call Center Representative focused on digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting. The Call Center Representative will help customers resolve questions and service issues through clear, timely support. The opening is full time, fully remote, and open to candidates based in Boston, Massachusetts.
Location: Boston, Massachusetts — 100% Remote
Job Type: Full Time
Salary: $47,000 - $54,000 per year
What You'll Own
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
The Opportunity
Harvest Advertising is expanding its team with a Call Center Representative focused on digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting. The Call Center Representative will help customers resolve questions and service issues through clear, timely support. The opening is full time, fully remote, and open to candidates based in Boston, Massachusetts.
Location: Boston, Massachusetts — 100% Remote
Job Type: Full Time
Salary: $47,000 - $54,000 per year
What You'll Own
- Handle assigned inbound or outbound calls connected to digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting, confirm the purpose of each interaction, and document the outcome accurately in the Call Center Representative role at Harvest Advertising.
- Review account or request details and document each interaction with complete notes and next steps as part of the Call Center Representative role at Harvest Advertising.
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases across advertising and campaign delivery in this Call Center Representative position.
- Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Harvest Advertising team as part of Call Center Representative work.
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting advertising and campaign delivery in the Call Center Representative role at Harvest Advertising.
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Call Center Representative responsibilities at Harvest Advertising.
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Call Center Representative opening at Harvest Advertising.
- Strong written and verbal communication with a patient, professional, solution-focused approach.
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
- Ability to learn policies and service information quickly and explain them clearly.
- Reliable internet access, a quiet workspace, and the ability to work independently.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — Boston, Massachusetts
- Experience level: Entry Level
- Base salary: $47,000 - $54,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
Salary : $47,000 - $54,000