What are the responsibilities and job description for the Executive Desktop Support Analyst position at Harvard Partners, LLP?
As the The Executive Desktop Support Analyst, you will work within a great team supporting desktops, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.
Responsibilities:
- Support onsite Executives and other VIP staff
- Create and support desktop/laptop build processes for domestic /global sites.
- Perform software distribution and patch management to Windows PC's and laptops when needed.
- Maintain and order supplies, equipment, and accessories.
- Provide orientation & end user training for client technologies.
- Manage ticketing system daily. Follow up with user until issue is resolved
- Quickly respond to technical support requests.
- Troubleshoot software and hardware user related issues
- Track and monitor progress on issues to reduce/eliminate future incidents.
- 24/7 support and extended support hours where necessary.
- Work with other IT functional areas on a day-to-day basis
Requirements:
- Experience supporting C-Level Executives needs from their corporate office to their home office
- Proficient in Windows 10 / 11, O365, iOS and mobile technologies.
- Experience in Active Directory environments ( On-Prem / Azure AD ). Cloud experience Azure.
- Experience with Project Management and deploying new technology based upon business needs.
- Experience with pushing images using Auto Pilot.
- Some knowledge with Cisco Switches / Cisco Video Units
- LANDesk and PowerShell.
- Ability to work independently without oversight.
- Bachelor's Degree and/or Microsoft Certifications.
- 3 years in a fast-paced environment
- Ability to work independently with minimal supervision