Executive Desktop Support Analyst

As the The Executive Desktop Support Analyst, you will work within a great team supporting desktops, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.

Responsibilities:

• Support onsite Executives and other VIP staff
• Create and support desktop/laptop build processes for domestic /global sites.
• Perform software distribution and patch management to Windows PC's and laptops when needed.
• Maintain and order supplies, equipment, and accessories.
• Provide orientation & end user training for client technologies.
• Manage ticketing system daily. Follow up with user until issue is resolved
• Quickly respond to technical support requests.
• Troubleshoot software and hardware user related issues
• Track and monitor progress on issues to reduce/eliminate future incidents.
• 24/7 support and extended support hours where necessary.
• Work with other IT functional areas on a day-to-day basis

Requirements:

• Experience supporting C-Level Executives needs from their corporate office to their home office
• Proficient in Windows 10 / 11, O365, iOS and mobile technologies.
• Experience in Active Directory environments ( On-Prem / Azure AD ). Cloud experience Azure.
• Experience with Project Management and deploying new technology based upon business needs.
• Experience with pushing images using Auto Pilot.
• Some knowledge with Cisco Switches / Cisco Video Units
• LANDesk and PowerShell.
• Ability to work independently without oversight.
• Bachelor's Degree and/or Microsoft Certifications.
• 3 years in a fast-paced environment
• Ability to work independently with minimal supervision