What are the responsibilities and job description for the IT Desktop Support Technician position at BCForward?
BCforward is currently seeking a highly motivated IT Desktop Support Technician, Andover, MA 01810.Position Title: IT Desktop Support Technician Location : Andover, MA, 01810Anticipated Start Date: 01/05/2026 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Job Type: [Contract (40 hours weekly)Salary Range: $20.00 per hour on W2 - $22.00 per hour on W2Expected Duration: 24 MonthsPlease note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job description:Responsibilities• Provides on-site client facing support; including installation, servicing, and repairing systems.• Quality checks operational status of system equipment before deployment.• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.Basic Qualifications• 3 of field support experience• Hardware/software installation, support and troubleshooting• Experience with Windows 10• Experience with MS Office and OS365• Configuring new PC’s/notebooks via SCCM imaging• Ticket management experience• iOS device familiarity• Lift and carry up to 40lbsWork Environment• Office environment• Walk up Kiosk support• Vending and Locker resupplyBenefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Company DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.
Salary : $2 - $22