Call Center Customer Service Representative

We are a leading provider of top-tier janitorial services to high-end clients, and we seek a talented FT-Client Solution Center Representative to join our team in Miami, FL.

Job Summary:

The Client Solutions Center Representative plays a vital role in our 24/7 Client Solutions Center by managing work order administration and handling inbound calls during the 1st shift. This in-office position is based at our headquarters in Miami, FL, and requires excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. The representative will service our clients during typical business hours, working Monday through Friday from 10:00 am to 6:00 pm EST.

Why You’ll Love Working With US

• We are an industry leader offering stability and growth opportunities
• FT Benefits include Health, Dental, Vision and Disability insurance,
• 401k and Health Spending Accounts
• Paid time off and holidays
• Recognition and Professional Development Programs
• An Equal Opportunity Employer --- M/F/D/V
• Competetitive Salary

Requirements:

Communication Skills

• Excellent phone etiquette and professional verbal and written communication skills
• Strong customer service orientation with a commitment to providing positive client experience

Technical Proficiency

• Proficient in Microsoft Excel and other Microsoft Office applications
• Ability to quickly learn and navigate multiple software platforms and systems

Attention to Detail & Multitasking

• Exceptional attention to detail with the ability to manage multiple tasks simultaneously
• Strong organizational skills and the ability to prioritize in a fast-paced environment

Independence & Flexibility:

• The ability to work independently with minimal supervision while maintaining productivity and quality standards.
• Willingness to work flexible hours and provide coverage during business-critical times.

Preferred Qualifications

• Experience in a customer service or call center environment
• Familiarity with work order management systems or service dispatch platforms.
• (3 ) years of relevant experience
• Associate’s degree

Work Environment

• This is an in-office position based at our headquarters in Miami, FL.
• Must thrive in a dynamic, fast-paced environment while maintaining accuracy and efficiency.

Responsibilities:

Call Management:

• Answer, direct, and relay inbound calls, messages, and email messages promptly and professionally.
• Provide timely responses to client inquiries and service requirements.

Work Order Administration:

• Monitor, create, and dispatch work tickets across multiple software platforms and applications.
• Accurately enter and update work order information and inspection data in real-time.
• Ensure timely follow-up and closure of work tickets while maintaining detailed records.
• Identify recurring issues or workflow bottlenecks and recommend improvements to enhance efficiency and accuracy

Client and Operational Support:

• Collaborate closely with Operations teams to resolve service concerns and support service excellence.
• Contribute to the achievement of Key Performance Indicators (KPIs) through proactive communication, issue resolution, and process alignment.
• Participate in identifying process improvement opportunities, offering recommendations for enhancements to workflows, ticketing practices, or communication protocols.

Administrative Duties:

• Provide essential administrative support, including generating and distributing status reports to track work order progress
• Support billing and invoice verification processes to ensure accuracy and timely processing.
• Review, correct, and verify data entries to maintain data integrity.

Flexibility and Availability:

• Be available for on-demand shift coverage as needed during the week.
• Adapt to changing priorities and contribute to a collaborative team environment.

Join our team and play a critical role in delivering exceptional service and operational excellence in our Client Solutions Center!

Harvardmaint.com