What are the responsibilities and job description for the Technical Representative position at Hartzell Engine Technologies LLC?
Description
Signia Aerospace is built on decades of proven performance and partnership in the aircraft systems industry. The proven brands that operate under the Signia Aerospace ecosystem lead the field in thermal management and mission-specific equipment. They are the brands of choice for pilots, maintenance directors, ground crews, and supply chain professionals worldwide, in commercial, private, and military applications. Our depth of expertise and unique pool of resources allows us to act as an integrated, nimble partner in the design, manufacture, delivery, and service of highly specialized aircraft systems and components.
Hartzell Engine Tech (HET) is a leading OEM supplier and aerospace technology company that includes branded components from Janitrol Aero, Plane-Power, Aeroforce Turbocharger Systems, Sky-Tec, Fuelcraft and PowerUP, providing engine accessories and heating solutions that meet the demanding challenges of today’s aircraft systems.
Our Culture
We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety and collaboration. We offer a comprehensive benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more.
Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.
Key Responsibilities:
Independently resolves moderately complex aircraft engine and system component technical issues, supports product implementation activities, and provides advanced customer support. Collaborates with engineering, production, and QA teams to improve customer outcomes and support processes.
Key Deliverables of the Position
1) Troubleshoot and resolve moderately complex aircraft system technical issues independently.
2) Provide technical guidance and training to customers and junior team members.
3) Support installations, configurations, and product rollouts.
4) Collaborate with engineering, production, and QA teams on issue resolution.
5) Analyze recurring technical issues and recommend improvements.
6) Contribute to documentation, knowledge bases, and FAQs.
7) Maintain timely and accurate case documentation and follow-up.
Requirements
Education and Experience
• Solid knowledge of HET company products, GA aircraft systems, and aircraft technical support processes
• Experience diagnosing and resolving moderately complex customer issues on piston and turbine powered GA aircraft.
• Associate’s degree or equivalent technical background preferred
• 2–4 years of technical support, field service, or related experience with GA aircraft power systems and must hold current A&P certifications. A&P, IA preferred.
• Works under general supervision
Technical Competencies
1) Intermediate technical troubleshooting
2) Product implementation support
3) Customer training and technical guidance
4) Cross-functional issue resolution
5) Support documentation and knowledge management
6) Technical communication and customer engagement
7) Ticketing and service systems
8) Product and systems knowledge
9) Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point
10) Excellent Communication Skills – both verbal and written
Behavioral Competencies – Demonstrates behaviors consistent with our values
1) Thinks and acts like an owner
o Uses company resources wisely & cost-effectively
o Shows pride in the organization and a commitment to its long-term success
o Takes full responsibility for their actions
o Holds self to high standards of performance and integrity
2) Demonstrates high integrity
o Consistently acts with honestly, transparency and high ethics
o Makes decisions based on what is morally right
o Owns their actions and holds self-accountable
3) Puts team above self; in it together
o Prioritizes team and company over personal gain
o Collaborates with team members within the department and across all functions
Contributes to a positive, inclusive work environment
4) Innovates and improves
o Actively supports or initiates continuous improvement efforts
o Shares ideas and suggests solutions that enhance team or business performance
o Stays open to feedback and embraces changes
o Demonstrates a bias towards action
5) Honors commitments
o Consistently follows through on project timelines, meeting and deliverables
o Takes ownership for responsibilities and delivers results
o Makes and holds commitment
o Communicates proactively when challenges arise and adjusts plans to stay on track
Equal Opportunity Employer/Protected Veteran/Disability/E-Verify