WORK ENVIRONMENT

ABOUT HRM ENTERPRISES

Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.

Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.

Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.

POSITION OVERVIEW

The Service Writer for Outdoor Power Equipment is the communication hub of our Outdoor Power Repair Department. You are the voice our customers hear when they have questions about their equipment, their repair estimate, or their bill — and your follow-through is what turns a stressful repair into a confident, positive experience.

WHAT YOU WILL DO

CUSTOMER COMMUNICATION

• Field internal and external customer inquiries via phone, text, or email to the Outdoor Power Repair Department
• Follow up proactively with customers regarding the status of their equipment repairs
• Communicate with customers on billing, estimates, and general service inquiries in a clear and professional manner
• Assist customers with equipment intake for new repairs and with retrieval of completed equipment

DEPARTMENT OPERATIONS

• Communicate with technicians regarding work order status and priorities
• Update customer profiles using equipment details, hours, and information from work orders
• Help maintain department filing, records, and documentation with accuracy
• Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up as needed
• Perform other tasks as directed by the relevant supervisor or manager

CORE COMPETENCIES

QUALIFICATIONS & SKILLS

• High school diploma or GED required; some college-level coursework preferred
• Working knowledge of computers required; experience with service management or point-of-sale systems a plus
• Proficiency in English — ability to read, analyze, interpret, and communicate effectively in written and verbal form
• Ability to write reports and business correspondence professionally
• Previous experience in a customer-facing or service-writing role is preferred
• Interest in or familiarity with outdoor power equipment mechanics strongly preferred
• Some Saturday and evening availability required
• Willingness to become forklift certified for use in the East Drive-Thru

PHYSICAL REQUIREMENTS

OUR VALUES & WHAT WE EXPECT

We seek individuals who thrive in a collaborative environment and share our commitment to going above and beyond for every guest. Our core values guide everything we do:

WHY YOU WILL LOVE IT HERE

COMPENSATION PACKAGE

• Competitive PayWe offer competitive hourly pay commensurate with your skills, experience, and the current market standards.
• Flexible SchedulePart-time scheduling that works within our business hours, with some evening and Saturday availability expected.
• Team Member DiscountsExclusive discounts on our products and services, reflecting our appreciation for valued team members.
• Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.
• Professional DevelopmentOngoing opportunities for growth and development within HRM Enterprises.

PRE-EMPLOYMENT SCREENING