STORE HOURS

ABOUT HRM ENTERPRISES

Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.

Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.

Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.

At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts. We also invest in growth through training and professional development opportunities that enable our team to thrive at work and in their community.

POSITION OVERVIEW

Hartville Hardware Middlefield is growing, and we are looking for dedicated individuals to join our team and be part of this exciting new chapter. We believe a happy, engaged team delivers exceptional customer service, and our commitment to treating each team member with fairness and respect creates a workplace where everyone feels valued and supported.

As a Drive-Thru Lumber Sales Team Member, you will play a key role in providing exceptional guest service to individuals purchasing lumber and building materials through our drive-thru. You will help guests select the right products, process their orders, operate a forklift, and safely load their vehicles, making every trip through the drive-thru seamless and efficient.

WHAT YOU WILL DO

CUSTOMER ASSISTANCE

• Greet guests promptly as they arrive at the drive-thru with a welcoming and helpful demeanor
• Assist guests in selecting appropriate lumber and building materials based on their needs and project requirements

DRIVE-THRU OPERATIONS

• Process guest orders efficiently and accurately using the point-of-sale system
• Provide guests with detailed information on products, prices, and applicable promotions
• Work with team members to retrieve and package customer orders, ensuring all products are in good condition and ready for pick-up

FORKLIFT OPERATIONS

• Safely operate a forklift to move, load, and organize inventory and materials in the drive-thru area
• Perform routine safety checks and maintenance on the forklift as required
• Follow all safety protocols and guidelines while operating equipment

LOAD HANDLING

• Safely and efficiently load purchased materials onto guests' vehicles, ensuring secure and balanced loads
• Provide guidance on securing loads for safe transportation

GUEST SERVICE EXCELLENCE

• Address guest inquiries and concerns with professionalism and a focus on resolution
• Ensure a positive and memorable guest experience through excellent service

DRIVE-THRU ORGANIZATION

• Maintain cleanliness and organization in the drive-thru area
• Collaborate with the warehouse team to restock products and ensure inventory availability

SAFETY COMPLIANCE

• Adhere to safety protocols and guidelines when handling materials and assisting guests
• Report any safety hazards or incidents promptly

WHAT WE ARE LOOKING FOR

• Previous experience in a customer-facing role preferred, with a focus on delivering exceptional service
• Strong verbal communication skills and the ability to listen to and understand guest needs
• Attention to detail when processing orders, payments, and product selections
• Organizational skills to keep the drive-thru area orderly and order fulfillment running smoothly
• Ability to lift and handle heavy materials as needed
• A team player who works well with coworkers and communicates effectively to meet guest needs
• Comfort using point-of-sale systems and other technology to process orders and payments
• Ability to operate power equipment, including a forklift
• Must be a minimum of 18 years old

AVAILABILITY REQUIREMENTS

• Must be available to work one evening per week until 7:00 PM
• Must be available to work most Saturdays
• Store hours are Monday through Friday, 6:00 AM to 7:00 PM, and Saturday, 7:00 AM to 5:00 PM

OUR VALUES & EXPECTATIONS

We seek individuals who thrive in a collaborative environment and embody our core values:

WHY YOU WILL LOVE IT HERE

COMPENSATION PACKAGE

• Competitive PayWe offer competitive pay commensurate with your skills, experience, and the current market standards.
• Health BenefitsComprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your dependents.
• Paid Time OffGenerous PTO allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional DevelopmentOngoing opportunities for professional development and growth within the organization.
• Team Member DiscountsExclusive discounts on our products and services, fostering a culture of appreciation for our valued team members.
• Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.

PRE-EMPLOYMENT SCREENING