What are the responsibilities and job description for the Patient Service Liaison - Access Center position at Hartford HealthCare Medical Group?
Location Detail: 100 Pearl Street Hartford (10484)
Shift Detail: Mon-Fri
Start here at Hartford HealthCare and be part of something better!
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
At Hartford HealthCare Medical group we offer:
- Supportive environment to promote professional and interpersonal development and growth
- Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
- Medical, dental and vision coverage options
- Generous PTO to promote work/life balance
- Employee assistance and wellness programs including a strong focus on promoting mental health
- Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!
Job Description:
The Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls with the ability to grow into supporting outbound patient engagement.
The primary role of the Patient Service Liaison is to engage in incoming or outbound calls. We strive for first-call resolution for appointment scheduling, canceling, rescheduling, patient registration and documentation in accordance with patient privacy and safety standards. The successful candidate will take an average of 50-70 calls per day in a typical 8-hour day. Each call can be monitored and will be used for quality and grading purposes. The Access Center is committed to meeting, exceeding and anticipating the needs of patients and team members and will perform their duties with a high level of compassion and service to patients and internal customers.
The primary role of the Patient Service Liaison is to engage in incoming or outbound calls. We strive for first-call resolution for appointment scheduling, canceling, rescheduling, patient registration and documentation in accordance with patient privacy and safety standards. The successful candidate will take an average of 50-70 calls per day in a typical 8-hour day. Each call can be monitored and will be used for quality and grading purposes. The Access Center is committed to meeting, exceeding and anticipating the needs of patients and team members and will perform their duties with a high level of compassion and service to patients and internal customers.
Essential Job Information:
6/15/25 start date.
5 weeks of in classroom training onsite
in person Hartford CT, from 8am-4:30pm M-F.
Career ladder opportunities for our Patient Service Liaison 1 to a Patient Service Liaison 2 and Patient Service Liaison 3
in person Hartford CT, from 8am-4:30pm M-F.
Career ladder opportunities for our Patient Service Liaison 1 to a Patient Service Liaison 2 and Patient Service Liaison 3
Qualifications - External
Qualifications
- 1 Year Customer Service Experience required.
- High school diploma/GED equivalent OR a minimum of 2 years customer service experience preferred.
- Typing, basic computer proficiency
- Strong customer service skills
- Excellent written and communication skills
- Critical thinking and multi-tasking skills
- Ability to collaborate and work effectively within a team environment
- EPIC experience preferred
- Experience in the medical field preferred.
- Medical Terminology Training
- Multilingual preferred
We take great care of careers!
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Salary : $5,250