What are the responsibilities and job description for the Manager- Access Center Training position at Hartford HealthCare Medical Group?
Location Detail: 9 Farm Springs Rd Farmington (10566)
Shift Detail: Mon-Fri
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
- Supportive environment to promote professional and interpersonal development and growth
- Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
- Medical, dental and vision coverage options
- Generous PTO to promote work/life balance
- Employee assistance and wellness programs including a strong focus on promoting mental health
- Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!
JOB SUMMARY
Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, and reporting to the Director, Access Center Quality and Training, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization to centralize and standardize all inquiries related to Access Center training. The Access Center Manager of Training will develop, update and oversee all training initiatives and request of the Access Center Champions. The Training Manager will oversee the learning and performance of the training team to assure a high quality experience for patients and providers by identifying both training and process improvement opportunities in order to enhance the AC brand. Oversee the training in all key areas of Access Center New Hires, specialty and upskilling.
Qualifications
Minimum Requirements
Education
Bachelor’s Degree in Business or Healthcare related field preferred; or equivalent years of experience as detailed above.
Experience
Minimum 5 years of management experience in the contact center industry specific to training facilitation in an inbound/outbound call center environment. Knowledge of healthcare coding and professional billing, coding, and documentation practices in outpatient settings.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Salary : $5,250
