Information Technology Infrastructure Specialist

Job Title: IT Infrastructure Specialist

Department: Information Technology

Reports To: Director, IT Infrastructure and Operations

FLSA Status: Contractor

GENERAL POSITION RESPONSIBILITIES

The IT Infrastructure Specialist is responsible for ensuring the reliability, security, and optimal

performance of the organization’s server and network infrastructure. This position is a six-month

contract engagement intended to provide hands-on infrastructure support while transferring

knowledge to an internal IT team member who will assume these responsibilities full-time. The

successful candidate will be an experienced infrastructure professional capable of working

independently with minimal ramp-up time while mentoring, coaching, and developing internal

staff through daily operational activities, documentation, and best practices. This role requires

strong technical expertise, excellent communication skills, and a passion for knowledge transfer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Will include the following, but other duties may be assigned:

• Administer and maintain physical and virtual servers.

• Configure, monitor, and troubleshoot network devices, including routers, switches,

firewalls, and wireless infrastructure.

• Manage and monitor data backups to ensure reliability and recoverability.

• Monitor system and network performance to identify and resolve issues proactively.

• Implement security measures to protect servers, network systems, and cloud resources.

• Maintain accurate documentation of infrastructure configurations, procedures, and

changes.

• Track and manage IT hardware and software assets.

• Collaborate with IT team members on infrastructure projects and initiatives.

• Assist in disaster recovery planning, documentation, and testing.

• Provide hands-on mentoring and day-to-day training for an internal Infrastructure Specialist

to ensure a successful transition of responsibilities.

• Develop standard operating procedures, technical documentation, and knowledge transfer

materials.

• Demonstrate infrastructure administration best practices and guide the internal team

member through troubleshooting and problem resolution.

• Provide helpdesk support during peak periods or staff shortages when necessary.

• Self-motivated to complete assignments on time while providing guidance and mentorship

to other IT staff.

• Establish and maintain effective relationships with all levels of users.

• Ensure an outstanding level of customer service by providing direct IT support throughout

the organization.

• Prioritize service issues based on multiple competing priorities and objectives.

• Assist with maintaining computer room infrastructure, network cabling, and department

documentation.

• Non-business hour work may be required to perform maintenance, upgrades, and

troubleshooting activities.

• Prepare cost requests and assist with equipment procurement to meet business needs.

• Ensure all technical support activities comply with global Harsco compliance standards and

procedures.

• Dependability, regular attendance, and the ability to work extended hours are required.

• Ability to lift a minimum of 40 lbs.

• Perform other reasonably related tasks as assigned by management.

KNOWLEDGE AND SKILLS

• Expert knowledge of Windows Server administration and enterprise infrastructure.

• Strong experience configuring and troubleshooting enterprise networking equipment

including switches, routers, firewalls, VPNs, and wireless infrastructure.

• Extensive experience with virtualization technologies such as Hyper-V and VMware.

• Experience supporting Microsoft Azure and hybrid cloud environments.

• Strong understanding of Active Directory, DNS, DHCP, Group Policy, Microsoft 365, and

identity management.

• Experience with backup, disaster recovery, and business continuity solutions.

• Strong understanding of IT security principles and best practices.

• Exceptional troubleshooting and analytical problem-solving skills.

• Excellent communication, documentation, and interpersonal skills.

• Proven ability to mentor and train junior IT staff through hands-on knowledge transfer.

• Ability to multitask and prioritize work in a fast-paced environment.

• Experience using infrastructure monitoring tools and IT service management platforms.

• Attention to detail and commitment to maintaining accurate technical documentation.

EDUCATION AND WORK EXPERIENCE

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a

related field preferred.

• Equivalent work experience may be considered in lieu of formal education.

• Minimum of 8 years of experience in enterprise IT infrastructure, server administration,

and network management.

• Extensive hands-on experience with virtualization platforms such as Hyper-V and

VMware.

• Proven experience supporting enterprise Windows Server environments, networking

infrastructure, storage, and cloud technologies.

• Experience with Microsoft Azure and Microsoft 365 administration preferred.

• Demonstrated success mentoring or training other IT professionals.

• Experience with backup solutions, disaster recovery planning, and IT security best

practices.

• Manufacturing or global enterprise experience is preferred