Information Technology Specialist III

SUMMARY OF POSITION: Under general direction designs, supports, maintains, and evaluates network and telecommunication systems; installs, configures, and maintains both physical and virtual network appliances; maintains college wired and wireless network, ISP connectivity; servers; performs other related duties as assigned.

ESSENTIAL DUTIES/NON-ESSENTIAL DUTIES AND RESPONSIBILITIES :

Network Administration/Server Support 50%

• Responsible for planning, developing, maintaining, and monitoring the security of the campus network.

• Designs, plans, installs, implements, and monitors both system and application software on the network switches, wireless controllers and access points, Firewall, VPN appliances, NAC appliance, and other networked devices

• Monitor the network to ensure that the network is available to all system users

• Responsible for all backups of the network devices

• Install, configure, maintain, and support enterprise systems

• Resolve escalated help-desk tickets

• Work with vendors to research new technologies to enhance or improve campus technology

E-mail/Internet/Systems Support 30%

• Manage and monitor ISP connectivity

• Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations

• Troubleshoot wired and wireless connectivity issues

Telecommunications Support 20%

• Plans, recommends, and assists in the design of telecommunications systems and procedures;

• Coordinates the ordering and installation of telecommunications and data systems equipment and cabling;

• Research, analyze, troubleshoots, and resolves telecommunications-related problems;

• Maintains telecommunication server, appliances and software

• Support and maintain campus-wide video surveillance and security camera systems

All duties and responsibilities must be performed in compliance with the University's Service Expectations.

OB QUALIFICATIONS:

MINIMUM QUALIFICATIONS:

• Associate degree in computer science or related field

• Four years of networking experience

• Combination of certificates and experience related to the requirements of the position.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in computer science or related field

• Three years of related experience in network management.

• Experience with Network equipment (Extreme Networks, Cisco, Aerohive, Aruba)

• Experience with Fortinet products

• Wireless design and deployment

• Familiarity with Telecommunications equipment

• Experience with VMWare and Nutanix clusters

KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications, data communications, standard operating systems, software packages and software utilities

• Proper records maintenance and storage for local and distributed environments.

• Experience in all areas of local and wide area networks management and administration including but not limited to: system configuration, upgrades, setup, troubleshooting, planning, designing, implementation, and user support

• Troubleshooting, maintaining, configuration and supporting telecommunications equipment.

• Plan, design, and maintain data networks and network application servers

• Provide technical support to users

• Administer day-to-day operation of network equipment and network application servers

• Implement LAN/WAN maintenance and management

• Explain technical concepts in non-technical terms to faculty, staff, and students

• Keep current by reading, interpreting, and applying information on technological changes and updates

• Develop and maintain system documentation, SOPs, and technical diagrams

• Prepare clear and concise written communications;

• Research technical manuals and guides to respond to user questions, prioritize requests, organize, schedule, and coordinate a variety of activities and projects

• Ability to learn new software and hardware packages;

• Adapt to changes in technology;

• Work independently and as a team member;

• Establish and maintain cooperative-working relationships with all those contacted during the course of work.

GUIDELINES AND SUPERVISION: The Information Technology Specialist III reports to the Interim Leader/CIO of IT. Under general supervision be able to respond to and diagnose problems independently or through discussion with others.

SPECIAL CONSIDERATIONS: Display a willingness to work additional hours during the week and/or weekend, if required.

Hours: The university's operating hours are Monday through Thursday 8am - 5pm and Friday 8am - 1pm. This position requires occasional weekends and hours outside of regular business hours.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic, and cultural backgrounds.