IT Support Engineer

Summary Description: Harrison LLP, a national private wealth planning law firm, is seeking a technically skilled and security-focused IT Support Engineer to join the Firm’s IT team. This hybrid position blends Tier 2 service desk support with hands-on systems administration tasks, providing advanced troubleshooting, endpoint management, and collaboration with the Firm’s Systems Engineers to resolve complex issues.

The ideal candidate has at least 5 years of experience in a service desk or on-site technical role, combined with strong skills in Microsoft Entra ID (Azure AD) and Intune administration, software packaging and deployment, and enterprise-level security practices.

Reports to: Service Desk Manager

Responsibilities

• Provide Tier 1 & 2 Technical support to onsite and remote offices.
• Serve as an escalation point for Tier 1 support, resolving advanced endpoint, application, and system issues.
• Assist System Engineers in administering and supporting Microsoft Entra ID (Azure AD), including identity and access management, conditional access policy configuration, and security group management.
• Manage and troubleshoot devices through Microsoft Intune, including compliance policies, configuration profiles, and application deployment.
• Package and deploy software and updates to endpoints using Intune and related tools.
• Assist with Windows Autopilot setup for zero-touch provisioning.
• Perform advanced troubleshooting of Windows 11, Microsoft 365 apps, and enterprise software.
• Collaborate with Systems Engineers on escalated tickets, infrastructure changes, and security-related initiatives.
• Support security posture by implementing and enforcing conditional access policies, MFA, and endpoint security measures.
• Maintain thorough documentation of configurations, troubleshooting steps, and solutions.
• Conduct research into technical issues and propose practical, secure solutions.
• Assist with onboarding and offboarding, including account provisioning, device configuration, and policy assignments.
• Contribute to the internal knowledge base by writing and updating technical SOPs.
  
  

Required Experience/Skills:

• 5 years of experience in a service desk or field technician role.
• Strong troubleshooting skills with Windows OS and Microsoft 365 applications.
• Hands-on experience as a Microsoft Global Administrator (or advanced PIM roles) with:
• Microsoft Entra ID (Azure Active Directory)
• Microsoft Intune (Endpoint Manager)
• Windows Autopilot
• Conditional Access policy creation and management
• Experience with software packaging and deployment in an enterprise environment.
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Security-minded with knowledge of MFA, endpoint hardening, and compliance policies.
• Excellent communication skills and ability to document processes clearly.
• Strong research skills and a methodical approach to problem solving.

Preferred Experience/Skills:

• Certifications such as:
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• CompTIA Security
• ITIL Foundation
• 2 years’ experience as a Junior Systems Administrator.
• PowerShell scripting for automation and administration.
• Experience in hybrid (on-prem cloud) environments.
• Familiarity with enterprise ticketing systems like Jira.

Physical Activity/Working Conditions: The employee will be required to sit for prolonged periods and work on a computer. Standard business hours with occasional after-hours work during major updates or incidents.

Travel Required: Occasional travel to the Firm’s offices.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range: $110,000-$130,000 annually. This role will also be eligible for an annual discretionary variable incentive bonus. Compensation decisions depend on a wide range of factors including but not limited to experience and training, and other job-related factors permitted by law.

Benefits: Harrison LLP offers a comprehensive benefits package including personal time off, Firm paid holidays, medical/dental/vision insurance, and 401(k).

EEO Statement: Harrison LLP is an equal opportunity employer and will make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status or other protected status, in accordance with federal, state and local laws.

Recruiting Agencies: Please note that we are not working with external recruitment agencies for this position. All inquiries or submissions from third-party recruiters will not be considered and should not be sent to our team.