What are the responsibilities and job description for the Senior Desktop Support Analyst position at harriscomputer?
Job Title: Senior Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology Overview The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations. Key Responsibilities Identify and resolve desktop and laptop hardware problems. Perform initial network troubleshooting and determine the appropriate escalation path. Proactively resolve virus issues and implement preventative initiatives. Assist in new system deployments, including loading appropriate software as needed. Manage and resolve incidents escalated from first-line support. Create and maintain support documentation for customer and departmental use. Provide suggestions and information on projects to improve departmental services. Assist in the development of web pages for the Intranet and third-party applications. Maintain web support resources, including hints, tips, and FAQs. Qualifications Experience 4-6 years of experience in a desktop support environment is preferred. Practical understanding and proficiency with the following technologies: MS Windows Operating Systems MS Exchange MS Office Suite Citrix Firewall/VPN Configuration MS SQL Server MS IIS Strong analytical and problem-solving skills with a logical, systematic approach. Excellent customer focus with the ability to anticipate user needs. Strong verbal and written communication skills. Demonstrated ability to work effectively under pressure and manage deadlines. Education A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred. Working Arrangements On-Call rotation to support 24/7 operations required. Travel May require local travel and other travel for business needs. This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment. Compensation: $50,000 - $52,000 Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Salary : $50,000 - $52,000