What are the responsibilities and job description for the Switchboard Operator PRN position at Harris Regional Hospital?
Switchboard Operator
Schedule: PRN, as needed
Your experience matters
Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
The Telecommunications Department at Harris Regional Hospital plays a vital role in hospital communications by professionally managing all incoming and internal calls, overhead paging, and emergency code alerts. Our operators serve as the communication hub of the facility, ensuring timely and accurate information flow across departments 24/7. We are dedicated to providing clear, calm, and efficient service to support patient care and hospital operations.
How you’ll contribute
A Switchboard Operator who excels in this role:
Receives incoming calls to house extensions or patient rooms. Receives calls from in-house extensions.
Handles all emergency calls and pages. Contacts appropriate personnel as situation warrants.
Handles all intercom paging and general information from in-house and outside calling parties.
Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor. Also take and relay messages to on-call persons by paging, beeping or calling their home.
Keep all pertinent information on the bulletin board and disaster policies and procedures updated. Stay abreast of any and all changes which apply to switchboard functions.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
- Free travel and entertainment discount program to ensure you enjoy your time away from work.
What we’re looking for
Applicants should have a high school diploma or equivalent. Additional requirements include:
- One year of experience in telecommunications systems and general office practices preferred.
- Required critical thinking skills, decisive judgement, and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
More about Harris Regional Hospital
Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women’s care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care.
EEOC Statement
“Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
